C3’s multi-channel helpdesks allow you to manage varied communications channels and brings them together in a unified agent desktop.
Our robust Multi-Channel Contact Centre technology helps you avoid downtime and whilst offering your clients the highest level of service possible. As specialists at integrating our solutions with other systems and hardware, our technology also allows you to make the most of your previous investment.
With advanced management reporting and detailed analytics, your managers and senior staff are able to monitor the performance of agents as well as live activity. This gives your management a better idea of where to allocate resources and ensures all SLA’s are met.
Ensuring that you get the most out of your system, all of our technology solutions come with our 5* service and support for their full product lifetime. Our team are also happy to advise you on usage best practice and customisation of your system to suit your needs.
For more information about C3 products or to speak to our team get in touch via our contact form or details below.