Organisations that process customer card payments over the phone are required to be compliant with the Payment Card Industry Data Security Standards (PCI-DSS). This worldwide standard was set up to help businesses process card payments securely and reduce card fraud which it does through tight controls surrounding storage, transmission and processing of cardholder data.
The benefits of working with a PCI DSS certified service provider includes giving end customers the confidence that their financial information is being protected, employees the reassurance that they are not being inadvertently exposed to customer data, and organisations the ability to demonstrate that they care about customer experience and compliance.
As a PCI DSS Tier 1 Service and Solutions Provider (the highest possible standard), C3 is fully accredited to provide a range of secure solutions to process credit and debit card payments, via telephone, SMS & online.
C3’s effective PCI-DSS compliant solutions are simple to implement and ensure complete security for your customers, preventing any possibility of telephony orientated fraud, and allowing you to promote complete payment security and instil customer confidence.
When a customer gives their payment details over the telephone, they are choosing to put significant trust in an organisation. The ability to guarantee that customers’ details are going to be safe is essential for any business that handles payments in this way. The only way to provide real payment security for your customers is to separate your contact centre agents from being exposed to critical credit and debit card data recording technology.
C3’s Secure Assist can take place at any point during the call with any advisor; enabling you to deliver an improved customer experience, whilst guaranteeing PCI-DSS compliance. Your staff can remain on the call throughout the payment process as they are no longer exposed to cardholder data – this significantly reduces call abandonment rates and lost sales opportunities. In addition, because neither the advisor, nor the call recorder ever receives any of the card details – either verbally or via DTMF – continuous call recordings are possible, delivering you a complete audit trail.
We have worked with some of the UK’s biggest charity events, such as Sports Relief, to process thousands of secure payments per hour. We also work with retailers, value added service providers and telebilling organisations to develop PCI compliant smart payment applications.
Find the right solution for your business with our range of PCI compliant payment options, integrate payments functionality into our multi-channel contact centre platform and iImprove your customer service whilst remaining complaint with the Secure Assist system
Why Choose C3?
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