Intelligent audio path routing enables your live agents to be in communication with your customers during the full call duration. Ensuring that your customers are assisted throughout the transaction, your live agents are also able to continually offer a high level of customer service. By speaking to the customer throughout the call, they are able to prompt them for payment but unable to hear any card number entries.
By implementing our DTMF clamping solution, you can also stop card data being handled by your contact centre live agents, eliminating the potential risk of agent fraud and significantly reducing the scope of a PCI DSS compliance project. By protecting your customers’ personal data you not only increase your customer’s confidence but minimise the risk associated to your business whilst safeguarding the reputation of your company.
For secure telephone payment systems and solutions, you don’t need to look anywhere else!
For more information please contact our team today.
For more information about C3 products or to speak to our team get in touch via our contact form or details below.