Intelligent audio path routing enables your live agents to communicate with your customers during the entire call duration. Ensuring that your customers have assistance throughout the transaction, your live agents can continually offer a high level of customer service. By speaking to the customer throughout the call, they can prompt them for payment but cannot hear any card number entries.
By implementing our DTMF clamping solution, you can also stop card data from being handled by your contact centre live agents, eliminating the potential risk of agent fraud and significantly reducing the scope of a PCI DSS compliance project. By protecting your customers’ data, you not only increase your customer’s confidence but minimise the risk associated with your business whilst safeguarding the reputation of your company.
For secure telephone payment systems and solutions, you don’t need to look anywhere else!
For more information, please contact our team today.
For more information about C3 products or to speak to our team, get in touch via our contact form or details below!