In an increasingly competitive higher education market the annual ritual of Clearing has taken on an ever-greater importance.
Many organisations struggle to cope with the flood of enquiries coming in over multiple channels, and potential students who are unable to get through are likely to go elsewhere.
Contact from C3, a Multi-Channel Contact Centre solution, allows universities and Further Education colleges to expand their communications capacity to meet the challenges of Clearing, streamlining the handling of enquiries via all major channels without prohibitive cost.
• Manage multiple platforms at once, offering a seamless response across all channels
• Covers all main communication channels (Voice, Email, Webchat, SMS, Social Media)
• Unified queueing system & automatic allocation of tasks ensures no enquiries are missed
• Detailed management reporting & real-time monitoring
• Flexible hosting options allow increased capacity to meet short-term needs with the option to scale back when not needed
• Cost-effective & technically resilient solution built on proven architecture
For more information about C3 products or to speak to our team get in touch via our contact form or details below.