An IVR system is a great component in helping you and your business to deliver excellent customer service, they are extremely helpful in filtering customers to the right call centre agent and delivering extra information to them. However, an Interactive Voice Response (IVR) system is only useful when it works effectively, otherwise it can be … Continue reading Mistakes to Avoid to Make your IVR System Excellent
Cloud, IVR, Virtual Contact Centre Solutions & Much More…
Who We Are
With a history of more than 25 years supplying specialist computer telephony platforms and associated applications, our proven solutions incorporate; Multi-Channel, Virtual and Cloud Contact Centres, IVR, Speech Recognition and PCI Compliant systems, as well as much more. Explore our website to view the full range of services we have available.
Our clients worldwide depend on our core technology-agnostic software to give their business an edge in the competitive markets they operate in, as well as helping them to overcome technical challenges that they may face. View our client testimonials and case studies to see how we have helped.Read More
Contact Centre Platforms
Streamline your multiple communication channels with Contact, our Multi-Channel Contact Centre
solution. Fully integrate your voice, email, SMS, web chat and social media channels into one convenient platform.
Connect your call agents no matter where they are located with our Virtual Call Centre solution. Helping to support your businesses’ help desks and home based agents, whilst delivering a continued quality of service to your customers.
PCI Compliant Payments
Take the hassle out of taking payments with our popular PCI Compliant systems and solutions, enabling you to easily take payments directly via the phone, web and mobile, whilst meeting the regulations of the PCI DSS (Payment Card Industry Data Security Standard).
Call Handling Solutions
With over 25 years’ experience in telephony we can provide solutions to all your Call Handling needs, from Call Recording systems to Online Payment Portals and Audio and Network Conferencing solutions.
Fusion IVR Scripting
Our game-changing IVR scripting tool has helped our customers to slash development time and launch new services far quicker than their competition. With over 50 nodes available as standard you can tailor our Fusion IVR scripting to your specific needs.