Computer telephony specialist C3 has enhanced its popular multi-channel platform Contact with increased and improved reporting options. The latest roll-out from the Cambridge-based company includes detailed metrics to ensure greater visibility of Interactive Voice Response (IVR) queuing and offers managers a better overview of customer queueing experiences. The granular reporting allows for in-depth analysis of … Continue reading C3 upgrades Contact platform to help call centre clients improve customer service
Who We Are
With a history of more than 25 years supplying specialist computer telephony platforms and associated applications, C3’s proven solutions incorporate Multichannel Contact Centres, IVR, Speech Recognition and PCI services. Clients worldwide depend on C3’s core technology-agnostic software to give their businesses the edge in competitive markets and to overcome technical challenges.Read More
Contact Centre Platforms
Streamline your multiple communication channels with Contact, C3’s multi-channel system.
PCI Compliant Payments
Take the hassle out of taking payments with C3. Our popular PCI Compliant solution that enables you to take payments directly via phone, web and mobile.
Call Handling Solutions
With over 25 years experience in telephony C3 can provide solutions to all your call handling needs.
Fusion IVR Scripting
Our game-changing IVR scripting tool has helped our customers slash development time and launch new services far quicker than their competition.