Contact Centre

Streamline the management of your multiple communication channels with Contact – our powerful multichannel contact centre solution

PCI Billing

Take sensitive card data out of your contact centre environment with our PCI-DSS compliant billing solutions

IVR

Create new IVR services within minutes with our powerful scripting tool, Fusion.

Network Messaging

Powerful enterprise messaging solution for carriers and MVNOs. Supports revenue generating services for service differentiation.

Welcome to C3

C3 is a Cambridge-based company specialising in computer telephony platforms and associated multichannel applications.

Our Customer Engagement Platform, deployed at universities, hospitals and local authorities across the UK, will typically incorporate our multichannel contact centre and IVR scripting software. Complementary applications, such as voice recognition, call recording and PCI billing, can be added on a modal basis ensuring that the system meets your exact needs.

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Flexibility throughout the IP migration

All C3 products are TDM and SIP supporting so they can be deployed at any point in the IP migration (we have a number of hybrid reference sites). This allows our clients to extend the life of existing infrastructure with leading edge applications that can simply be migrated across to SIP, as and when required.

We pride ourselves on the long term relationships we have with our clients who choose to work with us because, as a niche technology specialist, we offer highly advanced applications, expert technical support and flexible commercial terms.

Featured Articles
London Metropolitan University
It’s very gratifying to note that they have continuity of staff. It’s a bonus to deal with the same people long term.
Sheffield Hallam
“I find them to be very friendly.”
University of Oxford
The staff are all very good; helpful and polite.
University of Cambridge
C3 delivers the technology we want, when we need it. Their open platform and flexible technology has enabled us to add value with bespoke integration.
Idox
We are very impressed with C3 and are confident in their ability to deliver the service that we require within the scheduled time frame.
University of Hull
We’ve worked with C3 for a long time and have always found the team to be hands on, friendly and helpful.
Impulse Pay
Fusion IVR offers us significant functionality, at the same time as being incredibly easy to use. This means we can quickly launch advanced voice services and change them at the click of a button.
Nottingham City Council
We were working to very tight deadlines and C3 played a key role in helping us meet them.
Vodafone
We choose to work with C3 because of their long-standing reputation in the industry.
Cable & Wireless
We have been very impressed with the C3 platform, as well as the ongoing technical support from the team.
Anglian Water
The system has proved to be a perfect solution for our current needs, both in terms of ease of use and cost.
Phonovation
When it came to expanding our technical resources, C3 was the obvious choice of technology partner.
BerneslaiHomes
The project has been a great success with our customers.
ITV
We have had a long and successful relationship with C3. We find their equipment reliable and their customer support team very helpful and responsive.
Manx Telecom
The C3 team are incredibly easy to work with and very responsive in delivering any custom changes that we requested.
GMTV
“We have had a long and successful relationship with C3. We find their equipment reliable and their customer support team very helpful and responsive.”
The Sit-up group
C3 has become an important partner for Sit-Up both in terms of the reliability of its technology and the responsiveness of the C3 team.
Call Handling Services
We have been C3’s customer for a number of years and have a good relationship with them.
RJ Media
The advancements in C3’s software gives us the freedom and flexibility to develop existing services, bring new products to the marketplace and continue to leverage our competitive advantage.
CARDSystems
C3’s voice dialler further broadens our capability allowing us to improve our existing product range, and quickly develop new services for our customers.
 
December 17, 2014

Merry Christmas from everyone at C3..

In C3 tradition, here’s a bit of festive fun. We hope you enjoy our Christmas video - hopefully you'll recognise a few faces. For your amusement,....

September 9, 2014

Meet C3 at UCISA’s Converged Network & Telephony event

C3 is attending UCISA's Converged Network and Telephony event next month. The theme for the event is meeting the challenges associated with the tra....