Years of experience
Delivering dependable communication, automation and secure payment solutions since 1990.
Communication · Business Automation · Secure Payments
Connected solutions.
Connected solutions.
Better customer outcomes.
C3 delivers secure, scalable and intelligent solutions that help organisations create seamless customer experiences, automate processes and drive business efficiency.
Our three complementary solutions are designed to work together - or independently - to meet your unique needs.
Cambridge based
Trusted across the UK
Global heritage
Worldwide deployments since 1990
Personal. Responsive.
Long-term relationships that last
Trusted across the UK
Trusted by organisations that depend on reliable customer communication.
For over three decades, organisations have relied on C3 to deliver dependable communication, business automation and secure payment solutions.
Years combined
Extensive knowledge and continuity across the C3 team.
Transcations processed daily
Secure automated and agent-assisted transactions handled through C3 solutions.
Customer relationships
Responsive support from people who understand their customers' systems and requirements.
Supporting universities, local government, telecommunications providers and organisations across the UK.
Who are C3?
One Team. Four Specialisms.
People. Experience. Relationships. The foundation of everything we do.
We're an independent software company based in Cambridge, delivering reliable communication, business automation and secure payment solutions.
Many of our senior team have worked together for decades, helping customers build lasting relationships with C3.
That continuity is rare. Our customers value it.
Our Portfolio
Three complementary solutions.
Built to work individually, in pairs, or together.
Every organisation is different. C3's solutions are designed to address specific challenges while working together to create connected customer journeys.
Conversational IVR
Natural conversations that automate and engage.
Fusion IVR combines advanced voice recognition with natural conversation to deliver fast, intelligent self-service experiences. Customers can explain what they need quickly - in their own words - while reducing effort, improving resolution and increasing satisfaction.
How it works
1. Speak
Customer speaks naturally - in their own words.
2. Understand
The system identifies intent using advanced voice recognition.
3. Respond
Retrieve information or complete an action automatically.
4. Resolve
'Deliver the right outcome quickly and accurately to the customer.
High accuracy speech recognition
Intent identification
API integration
Rapid deployment
Connected Customer Journeys
One platform. Multiple ways to connect.
Start anywhere. Continue anywhere.
Your customers don't follow a fixed path - and neither should your systems. C3 solutions can work independently or together, allowing customers to move naturally between self-service, assisted service and secure payment without unnecessarily starting again.
All three solutions
One customer.
One customer.
One conversation.
One platform.
A customer can begin in self-service, move seamlessly to an agent with the information already collected, make a secure payment and continue their journey without starting again.
✓
Context moves with the customer
✓
Self-service where it works
✓
Agent assistance when needed
✓
Secure payment at any point
01
Start
→
02
Understand
→
03
Assist
→
04
Pay
→
05
Resolve
Better experiences for your customers.
Better outcomes for your business.
Why C3?
Trusted technology. Proven every day.
For over 30 years, C3 has helped organisations deliver better experiences for their customers and better outcomes for their business. Our combination of proven technology, outstanding support and customer-first thinking has helped build long-term customer relationships across the UK.
Customer first
We take the time to understand your challenges and deliver solutions that make a real difference.
Trusted expertise
Over three decades delivering reliable communications and secure payment solutions.
Secure by design
Built-in security, PCI compliance and hosting on a resilient, secure cloud platform.
Scalable and flexible
Solutions that grow with you and adapt to your requirements, today and tomorrow.
Outstanding support
Responsive, knowledgeable people who understand your solution and are committed to your success.
True partnership
We work alongside you as an extension of your team, focused on your goals and outcomes.
Reliable and resilient
Hosted on Microsoft Azure, providing enterprise-grade resilience, security and availability.
Proven results
Long-term customer relationships built on dependable technology and consistent delivery.
Customer Success Stories
Customer Success Stories.
Real organisations. Real challenges. Proven results.
Every organisation is different. C3 works closely with its customers to understand their requirements, solve practical challenges and deliver solutions that create better outcomes. We design our solutions around the people who use them.
Facing a similar challenge?
Talk to C3 about your requirements and the outcomes you would like to achieve.
Meet the team.
Our people are our greatest strength.
Many of our senior team have worked together for decades, combining deep product knowledge with a genuine understanding of our customers.
When you work with C3, you deal directly with experienced people who listen, respond and stay involved - from the first conversation through to delivery and ongoing support.
"That continuity is rare. Our customers value it."
Sales Director
John Wood
Leads C3's commercial strategy and works closely with customers and partners to build long-term, successful relationships.
John combines extensive industry experience with a practical, relationship-led approach to business development. He works closely with organisations to understand what they are trying to achieve and where C3 can add genuine value.
His focus is on building relationships that last well beyond the initial project, ensuring customers continue to have direct access to experienced people who understand their organisation.
Contact
Let's start a conversation.
Whether you have a specific requirement, want to explore one of our solutions or simply want to understand what might be possible, talk to the C3 team.
Talk to C3.
Speak directly to our team about your requirements, challenges or customer journeys.
Call us
+44 (0)1223 427700
Talk directly to a member of the C3 team.
Email us
info@c3.co.uk
Tell us about your requirements and we'll connect you
with the right person.
Our location
Cambridge, UK
Supporting organisations across the UK.
Your success. Our commitment.
We listen
We take the time to understand your requirements and challenges.
We deliver
Practical solutions designed around the outcomes you need.
We support
Responsive, knowledgeable people remain involved after delivery.
We evolve
Our solutions continue to develop as your requirements change.
Resources
Explore C3 in more detail.
Download our company overview and product guides.
