Tag Archives: CallCentre

Inbound-Only Contact Centres; A Customer Service Roadblock

Recently whilst browsing Twitter I came across a conversation between a leading international bank and a client.

The customer had an urgent issue and had tried to contact the bank’s call centre but was unable to get through. They then took to Twitter, asking for help and a call back from the company.

Continue reading Inbound-Only Contact Centres; A Customer Service Roadblock

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