Welcome to C3’s Industry Insight blog series inspired by articles and comment on the web.
In this blog, Natasha Rutterford tackles the thorny issue of dropped calls
I love the daily tips emails from Contact Centre World. Some are really enlightening with new ideas and operating methods, many others highlight common failings in customer handling.
The issue in the below comment caught my eye as it is something which I have experienced and really irritates me as I know there is a simple technical solution!
Deliberately dropping calls during busy periods.