Recently whilst browsing Twitter I came across a conversation between a leading international bank and a client.
The customer had an urgent issue and had tried to contact the bank’s call centre but was unable to get through. They then took to Twitter, asking for help and a call back from the company.
Continue reading Inbound-Only Contact Centres; A Customer Service Roadblock
In this era of cyber security and technological advances contact centres are often seen as soft targets by criminals.
According to the South African Banking Risk Information Centre (SABIRIC) MOTO payments (Mail Order & Telephone Order) accounted for 48.7% of all credit card fraud losses in 2013.
The vulnerability lies in the staff.
Continue reading Call Centre Fraud; the Elephant in the Room
This September the C3 team are celebrating our 25th anniversary.
C3 has come a long way since it was founded back in 1990 and we are very proud of what we’ve achieved.
Continue reading C3 Celebrates 25th Anniversary!
C3 has partnered with Simplecall Business, a VOIP provider focussed on the education and hospitality sectors.
Simplecall Business is part of the Zamir Telecom Group, an established telco serving the carrier market , and operating in 20 countries worldwide.
Continue reading C3 Signs Partnership Agreement with VOIP provider SimpleCall Business
In over 15 years of handling payments one topic elicits more questions than any other.
Many of the organisations who contact us are confused by payment security standards and how these apply to their organisation.
In the first of a blog series we take a look at our introduction to PCI DSS, its aims and implementation
Continue reading What is PCI DSS?
Improve your customer service with Multi-Channel communications
Think multi-channel is nothing more than a trendy buzzword or technical fad? Think again!
Correctly deployed multi-channel can enhance your customer service, improve customer relations and facilitate long-standing relations.
Continue reading Improve your customer service with Multi-Channel communications