Thank you to everyone who visited our stand at last month’s UCISA 16 Conference in Manchester.
The event was well attended and the C3 stand saw considerable traffic with many interesting conversations with contacts old and new.
Out of our discussion one major theme emerged; the transition from TDM to SIP. By all accounts this is gathering momentum and offers considerable rewards for higher education institutions, however many universities and colleges are finding that this transition is taking longer than expected.
Continue reading UCISA 16 Discussions Dominated by Transition Challenges
Enter our survey on Communications in Education for a chance to win a Lenovo Miix Tablet
Continue reading Communications in Education Survey
The C3 team are pleased to announce they will be exhibiting at this year’s UCISA 16 conference in Manchester from 16/01-18/03
Continue reading C3 Team to Exhibit at UCISA 2016
Cambridge computer telephony specialist C3 has completed a full upgrade of a secure prison phone system which allows inmates to talk to their family on the outside.
The platform, used in some of the UK’s highest profile prisons and secure hospitals, has been enhanced and given a complete technology refresh at Isle of Man Prison.
Continue reading Secure telephone specialist C3 upgrades vital prison platform
Recently whilst browsing Twitter I came across a conversation between a leading international bank and a client.
The customer had an urgent issue and had tried to contact the bank’s call centre but was unable to get through. They then took to Twitter, asking for help and a call back from the company.
Continue reading Inbound-Only Contact Centres; A Customer Service Roadblock
In this era of cyber security and technological advances contact centres are often seen as soft targets by criminals.
According to the South African Banking Risk Information Centre (SABIRIC) MOTO payments (Mail Order & Telephone Order) accounted for 48.7% of all credit card fraud losses in 2013.
The vulnerability lies in the staff.
Continue reading Call Centre Fraud; the Elephant in the Room