CARDsystems has added C3’s powerful speech recognition to its suite of PCI compliant payment applications.
The investment in C3’s speech recognition technology gives CARDsystems, an accredited PCI services provider, more flexibility over the secure payment solutions it offers customers.
The company plans to use C3’s voice driven dialler, which can distinguish between 10,000+ entries, to develop alphanumeric voice payment services. It will also apply the impressive functionality to existing services, introducing voice recognition as a navigation application to further improve the payment process.
“We provide a unique and scalable solution for all channels requiring PCI compliant services, whether voice, mobile or web-based,” said Alex Robson, director of CARDsystems.“C3’s voice dialler further broadens our capability allowing us to improve our existing product range, and quickly develop new services for our customers.
“We aim to provide complete applications inclusive of PCI compliant payments that will reduce operational costs while introducing new revenue opportunities.”
CARDsystems owns and operates a PCI compliant gateway that is supported and maintained by C3 (a Tier 1 PCI compliant hosting provider) to deliver seamless PCI compliant multi-channel billing on any device or connection.
If you would like more information about the C3 voice dialler or our PCI Compliant hosted platforms please get in touch.
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Speech recognition is now available as a comprehensive node in C3’s Fusion IVR Software.
The speech recognition node builds on the flexibility and ease of use that Fusion is established for, with its simple ‘drag & drop’ deployment and granular functionality making it incredibly simple to set up and manage reliable speech recognition navigation and directory look up within IVR services.
Customers wishing to use speech recognition functionality within their IVR services simply drag and drop the node to the relevant point in their Fusion script, from where vocabulary parameters are easily set up and managed dynamically. The speech recognition node can also pick up data held as a remote text file.
Fusion’s Speech Recognition registers 99% accuracy against a 10,000 strong directory. The solution automatically checks for ambiguity in a situation where there may be multiple word options that sound similar – ‘Did you say David Bell or David Fell?’ – ensuring accurate call transfer.
Since its release last year, C3’s IVR development tool, Fusion, has proved its credentials at a number of corporate site.
This powerful platform has helped numerous businesses significantly cut the development time/cost typically associated with creating new IVR services, allowing much more scope for development. Sundial Telecom, Manx Telecom and Oxford University are just some of the organisations seeing the benefits of Fusion.
Find out how your business can save time and money with C3’s Fusion IVR Software. Get in touch now to arrange a demo.
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C3 has launched a converged communication platform designed for businesses operating a multi-channel contact centre.
Fusion Contact is a unique multi-channel contact centre solution that integrates voice, email, social media, web and SMS to one agent interface and provides queuing, routing and monitoring across these multiple channels.
The multi-channel contact centre solution gives business complete control over communication management; streamlining potential peaks in activity across multiple channels enabling them to respond to enquiries systematically, whatever channel customers may choose to contact them.
“The challenge for business is in offering consistent customer service across all these channels. That’s hard to achieve in larger organisations where disparate strands of communication are easily missed, and customers are subsequently lost,” said John Wood, sales and marketing director, C3.
“Organisations want to take a more systematic approach to handling these streams to ensure that every enquiry is automatically assigned to an agent and managed through to resolution.”
All incoming communication is managed in Fusion Contact’s unified queuing system, allowing agents to handle different types of communication via one web interface, and ensuring a consistent customer experience.
The system is available with C3’s in house CRM system and integrates with all major third party CRM platforms. Fusion Contact consolidates all customer interaction across all communication streams giving agents access to all CRM information needed to manage each enquiry.
C3 will be showcasing Fusion Contact at Networkshop (9-11 April 2013), in Keele. If you would like more information about this product, or any other C3 solution, please email email@example.com.
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As telecommunications become increasingly versatile and more web-centric, the development environments used to create different types of telephony applications are changing also. Some are becoming more accessible, less complicated and increasingly visual, comprising web-based templates and graphical functionality.
The current economic climate is putting financial constraints on many organisations, making it harder for them to justify the funds needed to pay advanced programmers to develop and schedule, or make changes to applications that are perceived to be straightforward.
To reflect these changes we would like to inform customers of Fusion, our new IVR software which utilises an intuitive visual editor and drag and drop deployment. Customers can build and deploy IVR services by creating a flow chart diagram of “nodes”, properties and links via an intuitive GUI. Running on any Windows PC, via an Internet connection and supporting all existing IVR functionality.
Accommodating new and existing installations of Apcentia, everyone can use Fusion to develop interactive services themselves, or will be able to work in partnership with our support team to develop more complex, bespoke applications.
Fusion is also available to our Voicemail client base. Call handling scripts take moments to put together and because they are represented diagrammatically they’re easy to comprehend. Fusion offers all the functionality of our popular Narrator product and a lot more. For more information please contact us, we’d love to show how quickly services can be built with Fusion.
C3 plans to increase its presence in the Middle East after partnering with Metelco, a well-established value-add distributor of communication software solutions based in Dubai, UAE.
Metelco has a solid reputation in the Middle East region with over 400 customer installations completed in the past nine years. The company specialises in the provision of communication software applications (call management and voice recording), and will now be adding C3’s Apcentia Network Messaging platform and Fusion Contact Centre to its selective product portfolio.
C3’s Network Messaging is a powerful enterprise messaging solution that enables Mobile Networks Operators (MNO) and Virtual MNOs to deliver superior voice messaging services and easily deploy other revenue-generating applications, thereby increasing legacy streams and introducing new VAS revenue streams, at the same time as improving the customer experience and reducing churn.
Fusion Contact is a multi-channel converged communication platform that gives organisations complete control over their contact centre operation. The web-based graphical solution is incredibly simple to install and operate, and enables anyone to define and easily manipulate their communication services to meet specific business requirements.
“We have a strong focus on the applications provision at Metelco, which puts us in a unique position as a specialised distributor for communication software solutions,” said Raad Jaboori Al-Shaikh, Managing Director Metelco.
“C3’s Network Messaging platform and Fusion Contact Centre fit perfectly with the current Metelco product offering and we see a number of opportunities ahead as we promote these solutions to our current database of customers.”
John Wood, sales and marketing director of C3 added: “We are delighted to be working with such an experienced distributor that shares our enthusiasm for C3’s powerful and highly effective solutions.”
Interactive TV specialist Firestorm Media has completed a cutting-edge communications upgrade that is designed to accommodate future growth and help attract other development opportunities.
Firestorm Media is an industry-leader in TV IVR development and works with TV production units internationally to integrate IVR, SMS, CRM, dynamic overlays and studio call handling onto one revenue-generating platform.
The company required a system that guaranteed high service availability and improved disaster recovery options. By partnering with long-term partner, IP Telephony provider, C3, the company has upgraded its existing C3 Apcentia system to a SIP-based solution and significantly increased its capacity.
The new C3 system will simultaneously support 120 SIP end points, in conjunction with Firestorm’s existing TDM lines, giving Firestorm flexibility in IP migration while assuring reliability, scalability and investment protection.
“Over the six years we have been working together C3 has become an important partner for Firestorm, both in the reliability of the technology and the responsiveness of their friendly support team,” said Russell King, Director of Firestorm Media. “The seamless integration of our new Apcentia platform will provide greater capacity, reduce network infrastructure and simplify administration.”
By moving to a standards based platform and taking advantage of less expensive network cycles, IP Telephony is the obvious choice in the natural replacement cycle for telephony systems. But the enhanced functionality that IP systems offer also helps businesses to develop new applications that take advantage of the underlying technology. Firestorm’s new system supports C3’s fully configurable Network Conferencing application and its Pay Phone Plus (PPP) approved Call Recording application, giving the company scope to develop a wider range of enriched applications for its diverse client base.
The system is highly scalable so it can grow with Firestorm. New applications, such as PCI Compliant call centre services, can be easily ‘bolted on’ to Apcentia, in response to changing market demands.