Category Archives: Payments

There’s More To Mobile Wallets Than Money…

Welcome to C3’s Industry Insight blog series inspired by articles and comment on the web.

In today’s  blog Sales Director John Wood reflects on the wider advantages of Mobile Wallets, inspired by a recent TelemediaOnline post (more details below).


Apple Pay was announced in the US in late 2014 and launched with quite a bit of fanfare in the UK in July 2015. Today, most of the big UK banks have committed to support Apple Pay, although not all were part of the scheme when it first launched.

For those who don’t know, Apple Pay is a mobile payment system and digital wallet service designed to change the way consumers shop. There is no doubt that the company has been leading the way in the effort to move consumers from the use of old fashioned physical wallets, packed with various plastic cards, to a world in which your iPhone or Apple Watch does all the work.

Continue reading There’s More To Mobile Wallets Than Money…

New Integrations Boost C3’s Popular Payments Server

 

Computer telephony specialists C3 have announced further Payment Service Provider (PSP) integrations to their popular payments solution with direct integrations to Worldpay and Capita Software Services, a division of Capita Plc.

The new developments add to an already extensive list of Payments Service Providers (PSP’s) directly available via C3’s secure payment platform.

In addition to existing direct integrations the C3 team are also able to develop bespoke interfaces for other PSP’s / external programmes as required by clients.

Continue reading New Integrations Boost C3’s Popular Payments Server

ImpulsePay chooses C3’s Fusion IVR software for enhanced call handling capability

ImpulsePay, the UK’s leading Payforit provider, is using C3’s Fusion IVR to develop interactive consumer assistance as the company undergoes a period of expansion, with new merchants coming on board and Payforit transactions increasing month-on-month.

The company, pioneers of the Payforit mechanism, was already using a competitor’s IVR software solution but that didn’t provide the granularity of control, or the flexibility, that ImpulsePay required as a dynamic and growing business.

“Fusion IVR offers us significant functionality, at the same time as being incredibly easy to use” says Adam Williams, Chief Operating Officer at ImpulsePay.

“This means we can quickly launch advanced voice services and change them at the click of a button. That level of flexibility is important to us as we continue to grow the business.”

With Payforit gaining real momentum, ImpulsePay has been working on new developments, such as enhanced single-click payment, which has helped merchants significantly increase their mobile revenues. The company has also been busy expanding its customer services team to ensure quality of support remains high as the business continues to grow.

“We are always working hard to make sure ImpulsePay provides the best Payforit offering available.” says Adam. “An increase in overall capacity, as well as heavy investment in our server infrastructure, means we’re able to provide the most robust Payforit solution on the market.”

ImpulsePay is deploying Fusion as a hosted service, initially to develop intelligent scripts for its customer service lines.

CARDsystems increases investment in C3’s PCI Compliant platform

CARDsystems has added C3’s powerful speech recognition to its suite of PCI compliant payment applications.

The investment in C3’s speech recognition technology gives CARDsystems, an accredited PCI services provider, more flexibility over the secure payment solutions it offers customers.

The company plans to use C3’s voice driven dialler, which can distinguish between 10,000+ entries, to develop alphanumeric voice payment services. It will also apply the impressive functionality to existing services, introducing voice recognition as a navigation application to further improve the payment process.

“We provide a unique and scalable solution for all channels requiring PCI compliant services, whether voice, mobile or web-based,” said Alex Robson, director of CARDsystems.“C3’s voice dialler further broadens our capability allowing us to improve our existing product range, and quickly develop new services for our customers.

“We aim to provide complete applications inclusive of PCI compliant payments that will reduce operational costs while introducing new revenue opportunities.”

CARDsystems owns and operates a PCI compliant gateway that is supported and maintained by C3 (a Tier 1 PCI compliant hosting provider) to deliver seamless PCI compliant multi-channel billing on any device or connection.

If you would like more information about the C3 voice dialler or our PCI Compliant hosted platforms please get in touch.

Related item: Smart Payments

Related item: DTMF Clamping

Related item: RJ Media chooses C3’s multi channel contact centre to enhance live service delivery

Related item: C3 and Sundial Telecom focus on PCI with new managed service offer

C3 and Sundial Telecom focus on PCI with new managed service offer

Sundial Telecom is utilising C3’s technology and PCI experience to provide a PCI Compliant managed service solution, initially targeted towards the live psychic and adult markets but applicable to many main stream market sectors.

The two Cambridge-based companies are combining their knowledge and expertise to develop the service, which will provide businesses with a complete PCI Compliant managed service solution.

Sundial Telecom is developing the service in C3’s Fusion software; an intuitive IVR toolkit that provides huge flexibility in creating and deploying new IVR services as well as the ability to quickly implement any changes to an existing service.

The service will enhance the caller’s ‘user experience’, managing the entire process, from call distribution to secure payment, via web, telephony or SMS. A carousel of client and overflow agents will be available for peak call times, and their bios and availability can be automatically updated on the client’s website via the service API.

Callers will have the option of paying for the service via a number of PCI Compliant avenues, including pre-paid web vouchers, special occasion purchases, or – for regular callers – card-on-file rebilling capability.

“Sundial Telecom is known for its experience in developing this type of hosted telecoms services and, by working with C3’s Fusion, we can develop these solutions faster and offer customers an incredible level of flexibility that other service providers would struggle to match,” said Shane Carter, owner Sundial Telecom.

John Wood, C3’s sales and marketing director added: “We are offering businesses much more rounded flexibility in developing their call services, as well as enabling them to provide secure payment solutions for all mobile and web applications that their customers can have confidence in.”

John and Shane will be discussing this joint venture at World Telemedia, in Marbella, next month (17-19 October).

If you would like more information, please contact Shane Carter on 01223 200000.