Computer telephony specialists C3 have announced further Payment Service Provider (PSP) integrations to their popular payments solution with direct integrations to Worldpay and Capita Software Services, a division of Capita Plc.
The new developments add to an already extensive list of Payments Service Providers (PSP’s) directly available via C3’s secure payment platform.
In addition to existing direct integrations the C3 team are also able to develop bespoke interfaces for other PSP’s / external programmes as required by clients.
Continue reading New Integrations Boost C3’s Popular Payments Server
Computer telephony specialist C3 has enhanced its popular multi-channel platform Contact with increased and improved reporting options.
The latest roll-out from the Cambridge-based company includes detailed metrics to ensure greater visibility of Interactive Voice Response (IVR) queuing and offers managers a better overview of customer queueing experiences.
The granular reporting allows for in-depth analysis of performance and behaviour and provides an opportunity to improve customer service and satisfaction.
Since its initial release, C3’s contact centre platform has proved popular with users in industries as diverse as higher education and virtual services.
Key to its success has been the ability to scale, starting with small deployments and growing to accommodate user demand.
Continue reading C3 upgrades Contact platform to help call centre clients improve customer service
Thank you to everyone who visited our stand at last month’s UCISA 16 Conference in Manchester.
The event was well attended and the C3 stand saw considerable traffic with many interesting conversations with contacts old and new.
Out of our discussion one major theme emerged; the transition from TDM to SIP. By all accounts this is gathering momentum and offers considerable rewards for higher education institutions, however many universities and colleges are finding that this transition is taking longer than expected.
Continue reading UCISA 16 Discussions Dominated by Transition Challenges
The C3 team are pleased to announce they will be exhibiting at this year’s UCISA 16 conference in Manchester from 16/01-18/03
Continue reading C3 Team to Exhibit at UCISA 2016
Cambridge computer telephony specialist C3 has completed a full upgrade of a secure prison phone system which allows inmates to talk to their family on the outside.
The platform, used in some of the UK’s highest profile prisons and secure hospitals, has been enhanced and given a complete technology refresh at Isle of Man Prison.
Continue reading Secure telephone specialist C3 upgrades vital prison platform
This September the C3 team are celebrating our 25th anniversary.
C3 has come a long way since it was founded back in 1990 and we are very proud of what we’ve achieved.
Continue reading C3 Celebrates 25th Anniversary!