Unloc, a specialist in cloud-based industry solutions, is using C3’s Fusion IVR Software to develop new services for its target markets in Real Estate, Education, Healthcare, Hospitality, Banking, Insurance and Retail.
Unloc, whose name stands for Universal language of communication, specialises in Vertical Applications as Service (VaaS) solutions that improve business processes within specific industry segments.
Deploying its vertical applications worldwide is a strategy that Unloc is committed to.
The company is currently using Hosted Fusion IVR to develop a unique self-service application for its customers in the UK Real Estate market, which will be rolled out to the United States, Australia, New Zealand, Singapore and Dubai.
“With Fusion IVR, it is easy to design advanced call applications and make changes to any existing services,” said Anand Babu – Product Development Manager.
“The software supports us in getting our innovative applications to market quickly, ensuring that our clients always remain one step ahead of the competition.”
Fusion is a game-changing IVR scripting tool that makes it possible to design advanced IVR services within minutes, using the intuitive drag and drop tool and extensive function (node) library to establish the call flow.
“We are all praises for Fusion IVR, for its seamless integration with third party voice and SMS gateways. We will be recommending C3 and Fusion to our own clients for voice-based self-service.”
ImpulsePay, the UK’s leading Payforit provider, is using C3’s Fusion IVR to develop interactive consumer assistance as the company undergoes a period of expansion, with new merchants coming on board and Payforit transactions increasing month-on-month.
The company, pioneers of the Payforit mechanism, was already using a competitor’s IVR software solution but that didn’t provide the granularity of control, or the flexibility, that ImpulsePay required as a dynamic and growing business.
“Fusion IVR offers us significant functionality, at the same time as being incredibly easy to use” says Adam Williams, Chief Operating Officer at ImpulsePay.
“This means we can quickly launch advanced voice services and change them at the click of a button. That level of flexibility is important to us as we continue to grow the business.”
With Payforit gaining real momentum, ImpulsePay has been working on new developments, such as enhanced single-click payment, which has helped merchants significantly increase their mobile revenues. The company has also been busy expanding its customer services team to ensure quality of support remains high as the business continues to grow.
“We are always working hard to make sure ImpulsePay provides the best Payforit offering available.” says Adam. “An increase in overall capacity, as well as heavy investment in our server infrastructure, means we’re able to provide the most robust Payforit solution on the market.”
ImpulsePay is deploying Fusion as a hosted service, initially to develop intelligent scripts for its customer service lines.
Another demo of our powerful Fusion speech recognition application is available for anyone and everyone to try, demonstrating just how far voice rec technology has come along in the past five years.
This sophisticated service gives you access to a database of 10,000 names, including many with very similar speech sounds. All you need to do is choose a name from the list 10000 Names_VoiceRecDemo, call the service (01223 59291) and ask to speak to that person. The number is a test service and won’t actually put you through to anyone, but will repeat the name you stated back to you.
If the system hears two similar sounding names it will query who you asked to speak to ‘Did you say… <name1> or <name2>?’, magnifying the grammar and improving the accuracy of the call transfer.
The service is available on 01223 592921.
Our other speech recognition demo shows how the application can be deployed in a real life situation – in this case, reaching a department in a hospital.
Call 01223 592920 and ask to be put through to one of the following departments.
Anaesthetics; Paediatric; NeoNatal; Gastroenterology; Endocrinology
Urology; Audiology; Ophthalmology; Rheumatology
Dermatology; Oncology; Haematology; Cardiology;
Neurology; Endoscopy; Gynaecology; Obstetric; Gynaecology; Orthotics
Physiotherapy; Histopathology; Cytology; Orthopaedic
Related item: Voice DialerRelated item: Fusion IVR
Speech recognition is now available as a comprehensive node in C3’s Fusion IVR Software.
The speech recognition node builds on the flexibility and ease of use that Fusion is established for, with its simple ‘drag & drop’ deployment and granular functionality making it incredibly simple to set up and manage reliable speech recognition navigation and directory look up within IVR services.
Customers wishing to use speech recognition functionality within their IVR services simply drag and drop the node to the relevant point in their Fusion script, from where vocabulary parameters are easily set up and managed dynamically. The speech recognition node can also pick up data held as a remote text file.
Fusion’s Speech Recognition registers 99% accuracy against a 10,000 strong directory. The solution automatically checks for ambiguity in a situation where there may be multiple word options that sound similar – ‘Did you say David Bell or David Fell?’ – ensuring accurate call transfer.
Since its release last year, C3’s IVR development tool, Fusion, has proved its credentials at a number of corporate site.
This powerful platform has helped numerous businesses significantly cut the development time/cost typically associated with creating new IVR services, allowing much more scope for development. Sundial Telecom, Manx Telecom and Oxford University are just some of the organisations seeing the benefits of Fusion.
Find out how your business can save time and money with C3’s Fusion IVR Software. Get in touch now to arrange a demo.
Related item: Idox invests in C3 IVR software
As telecommunications become increasingly versatile and more web-centric, the development environments used to create different types of telephony applications are changing also. Some are becoming more accessible, less complicated and increasingly visual, comprising web-based templates and graphical functionality.
The current economic climate is putting financial constraints on many organisations, making it harder for them to justify the funds needed to pay advanced programmers to develop and schedule, or make changes to applications that are perceived to be straightforward.
To reflect these changes we would like to inform customers of Fusion, our new IVR software which utilises an intuitive visual editor and drag and drop deployment. Customers can build and deploy IVR services by creating a flow chart diagram of “nodes”, properties and links via an intuitive GUI. Running on any Windows PC, via an Internet connection and supporting all existing IVR functionality.
Accommodating new and existing installations of Apcentia, everyone can use Fusion to develop interactive services themselves, or will be able to work in partnership with our support team to develop more complex, bespoke applications.
Fusion is also available to our Voicemail client base. Call handling scripts take moments to put together and because they are represented diagrammatically they’re easy to comprehend. Fusion offers all the functionality of our popular Narrator product and a lot more. For more information please contact us, we’d love to show how quickly services can be built with Fusion.
C3 has released the latest version of its intuitive IVR software Fusion.
The new release builds on the flexibility of development that Fusion is established for, with its granular functionality and simple ‘drag & drop’ deployment significantly improving time to market for new IVR services.
This latest update sees Fusion maturing with a feature-rich ‘call centre’ application that transforms the most basic IVR service into a fully-functioning call centre, simply by dragging and dropping the node set to the relevant point in your script.
Agents are able to log into the Fusion call centre from anywhere in the world, via a web or telephony interface, and live call statistics can then be viewed on Fusion’s Queue Monitor. Here, you can see in real-time the number of calls connected, average wait time, total calls queued, maximum queue length, times queue full and queue exits.
A new ‘custom event’ node allows you to dig into specific links in your call flow – simply linking it to the element of the call you’re interested gives you access to all associated post-call statistics. Fusion also provides system usage reports and, depending on the parameters you set, will trigger alerts so you can be proactive in your call centre management.
Since its release last year Fusion has proved its credentials at a number of corporate sites.
This powerful platform has helped numerous businesses significantly cut the development time/cost typically associated with creating new IVR services, allowing much more scope for development. Sundial Telecom and Oxford University are just two of the organisations seeing the benefits of Fusion.
Find out how your business can save time and money with Fusion. Get in touch today.