COMPUTER telephony specialist C3 has reached another milestone as it helps the UK’s top universities join the internet call revolution which is gathering pace across the country.
The University of Bristol has joined the transition to multimedia communication over the internet thanks to C3’s expertise in providing a new easy-to-use, centralised system for 8,500 staff.
A key issue for delegates from the UK’s major universities and higher and further education colleges at last month’s Universities and Colleges Information Systems Association (UCISA) conference in Manchester, was the transition to new multi-channel Voice over Internet Protocol (VoiP) telephony, from traditional telephone systems.
Many higher education institutions are facing fresh technology challenges as they make the switch.
Continue reading C3 helps University of Bristol join internet call revolution
With university locations all over the city and 23 separate telephone systems, Oxford University required a powerful messaging/ call handling platform. The system required scripting functionality to accommodate for further development.
C3’s Unified Communication platform was chosen due to its wealth of features and modular approach, which would allow the university to meet future demands.
One of the oldest and most prestigious universities in the world, the University of Cambridge needed a resilient and scalable call handling / messaging solution which could integrate with their existing Cisco architecture.
They settled on C3’s SIP_enable Apcentia platform with conferencing, Voicemail, and IVR Scripting to allow further development based on the needs of their 18,000 users.
Learn how Sundial Telecom, a bespoke telephony specialist, reduced development time by 50% with C3’s Fusion IVR call handling platform, allowing them to take increase productivity and take on extra projects.
In an industry where projects require rapid development and deployment, C3’s Fusion IVR system allows Sundial to be more responsive to client needs.
Manx Telecom has launched Self-Service top-ups for its pay as you go mobile customers. The new service, built using C3’s Fusion IVR Software, makes it easier for subscribers to add credit to their account. The user simply calls the service, and then follows the recorded instructions to key in the top-up amount required, followed by credit or debit card details.
The service also allows customers to top-up other mobiles for friends and family, quickly and easily, and without the need to wait to speak to an operator. C3’s voice recognition application enables customers to move quickly through the menu and top up their account for a prompt and professional top-up service. This has considerably improved the process, particularly for Smartphone users who often struggle with DTMF key press options.
Manx Telecom is committed to improving the customer experience and using C3’s IVR development software, Fusion, is able to develop and launch new services that support this aim.
Fusion is a game-changing tool that enables anyone to create and launch IVR scripts within minutes, supporting companies such as Manx Telecom in being innovative and testing new services in response to changing market conditions.
Emma Walker, Head of Customer Care at Manx Telecom, said: “This new service is part of our continued drive to improve the services we offer. With automated top-ups it’s immediate, available 24x7x365 and there’s no need to wait to speak to an operator. It’s a much more efficient, saving customers valuable time, and allows our customer services team to concentrate on delivering support and advice on the increasing range of services and products we provide. This is just one of several changes we’re looking to introduce over the coming months to improve customer service experience.”
Manx Telecom has a dual site fully redundant SIP-connected IVR system at its site in the Isle of Man, running a number of core C3 applications such as voicemail, unified messaging and a number of IVR services. The PCI-Compliant C3 system integrates seamlessly with Manx back-office and gives the team access to advanced development tools as well as real-time subscriber analytics.
Unloc, a specialist in cloud-based industry solutions, is using C3’s Fusion IVR Software to develop new services for its target markets in Real Estate, Education, Healthcare, Hospitality, Banking, Insurance and Retail.
Unloc, whose name stands for Universal language of communication, specialises in Vertical Applications as Service (VaaS) solutions that improve business processes within specific industry segments.
Deploying its vertical applications worldwide is a strategy that Unloc is committed to.
The company is currently using Hosted Fusion IVR to develop a unique self-service application for its customers in the UK Real Estate market, which will be rolled out to the United States, Australia, New Zealand, Singapore and Dubai.
“With Fusion IVR, it is easy to design advanced call applications and make changes to any existing services,” said Anand Babu – Product Development Manager.
“The software supports us in getting our innovative applications to market quickly, ensuring that our clients always remain one step ahead of the competition.”
Fusion is a game-changing IVR scripting tool that makes it possible to design advanced IVR services within minutes, using the intuitive drag and drop tool and extensive function (node) library to establish the call flow.
“We are all praises for Fusion IVR, for its seamless integration with third party voice and SMS gateways. We will be recommending C3 and Fusion to our own clients for voice-based self-service.”