The University of Bristol has future proofed its communication infrastructure with the purchase of C3’s multichannel communication platform, Apcentia.
The Apcentia platform will initially connect via DPNSS, but is SIP ready ensuring that any technology investment is protected, regardless of changes to core infrastructure supplier, when the institution moves to IP voice.
Initially, the Bristol system will launch running C3 voicemail and its scripting tool (Fusion). Integrating to Google Mail, the platform is fully enabled to provide advanced messaging functionality and call recording.
The Apcentia platform is also fully extensible so that the team can scale the system; adding other multichannel functionality to suit evolving user requirements, whilst keeping control over associated costs.
As telecommunications become increasingly versatile and more web-centric, the development environments used to create different types of telephony applications are changing also. Some are becoming more accessible, less complicated and increasingly visual, comprising web-based templates and graphical functionality.
The current economic climate is putting financial constraints on many organisations, making it harder for them to justify the funds needed to pay advanced programmers to develop and schedule, or make changes to applications that are perceived to be straightforward.
To reflect these changes we would like to inform customers of Fusion, our new IVR software which utilises an intuitive visual editor and drag and drop deployment. Customers can build and deploy IVR services by creating a flow chart diagram of “nodes”, properties and links via an intuitive GUI. Running on any Windows PC, via an Internet connection and supporting all existing IVR functionality.
Accommodating new and existing installations of Apcentia, everyone can use Fusion to develop interactive services themselves, or will be able to work in partnership with our support team to develop more complex, bespoke applications.
Fusion is also available to our Voicemail client base. Call handling scripts take moments to put together and because they are represented diagrammatically they’re easy to comprehend. Fusion offers all the functionality of our popular Narrator product and a lot more. For more information please contact us, we’d love to show how quickly services can be built with Fusion.
Hosted telecommunications specialist Sundial Telecom is planning the re-launch of Call Manager, one of its flagship call handling products.
The company, based in Cambridge, plans to add additional functionality to the call answering service, which gives small businesses a single telephone number and reliable call forwarding/ auto attendant.
The decision to relaunch the platform is a direct result of the recent improvements Sundial Telecom has made to development time. With the help of C3’s Fusion IVR software, the company announced last month that it had halved time-to-market and would be considering a range of new projects as a result.
“Now we have Fusion in place we are able to drive forward the development of Call Manager and make changes to the platform that we may not have considered before,” explains Shane Carter, owner of Sundial Telecom.
“We want to make Call Manager more flexible and improve the configuration options available to our customers. With Fusion, we have the ability to make improvements, or develop entirely new call handling services, very quickly and effectively.”
Sundial Telecom has been using Fusion IVR for three months and has already reported a 50% reduction in development time. The team expects to improve that time as they become more accustomed with the program.
C3 has today released version 1.4.0 of its intuitive call handling software Fusion IVR.
The latest release of this powerful code generation tool includes a comprehensive debugging application that functions entirely over the internet, via the user’s Fusion interface.
To debug a call flow, the user simply opens the ‘Debug Session’ and calls the number.
Fusion automatically shows an isolated view of that call and highlights each element of the script as it plays, with a snapshot of the associated code. The user has the capability to control the debugging session, and is able pause the script, jump to specific nodes in the call flow, or add in a call-break to stop the script at a certain point.
Developers will recognise the incredible time saving potential of this debugging application; allowing them to view each stage of the call in play, rather than trawling through irrelevant code to find and debug their scripts.
The release of Fusion IVR 1.4 call handling software also sees the introduction of a Call Record manager – a call-back request button that allows users to record the voice prompts for their script over the phone. This was a popular feature in Narrator, C3’s previous call platform.
Find out how your business can save time and money with Fusion IVR. Get in touch now.