COMPUTER telephony specialist C3 has reached another milestone as it helps the UK’s top universities join the internet call revolution which is gathering pace across the country.
The University of Bristol has joined the transition to multimedia communication over the internet thanks to C3’s expertise in providing a new easy-to-use, centralised system for 8,500 staff.
A key issue for delegates from the UK’s major universities and higher and further education colleges at last month’s Universities and Colleges Information Systems Association (UCISA) conference in Manchester, was the transition to new multi-channel Voice over Internet Protocol (VoiP) telephony, from traditional telephone systems.
Many higher education institutions are facing fresh technology challenges as they make the switch.
Continue reading C3 helps University of Bristol join internet call revolution
Recently whilst browsing Twitter I came across a conversation between a leading international bank and a client.
The customer had an urgent issue and had tried to contact the bank’s call centre but was unable to get through. They then took to Twitter, asking for help and a call back from the company.
Continue reading Inbound-Only Contact Centres; A Customer Service Roadblock
In this era of cyber security and technological advances contact centres are often seen as soft targets by criminals.
According to the South African Banking Risk Information Centre (SABIRIC) MOTO payments (Mail Order & Telephone Order) accounted for 48.7% of all credit card fraud losses in 2013.
The vulnerability lies in the staff.
Continue reading Call Centre Fraud; the Elephant in the Room
Improve your customer service with Multi-Channel communications
Think multi-channel is nothing more than a trendy buzzword or technical fad? Think again!
Correctly deployed multi-channel can enhance your customer service, improve customer relations and facilitate long-standing relations.
Continue reading Improve your customer service with Multi-Channel communications