C3 is attending the UCISA conference in Brighton this week, where we will be speaking to delegates about our Customer Engagement Platform.
The platform incorporates our multichannel contact centre and IVR scripting software -two applications that have been designed to suit the needs of the ‘departmental’ contact centre environment.
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“Contact Centres within Higher Education are usually run on an informal basis. But there are opportunities within departments at every institution where contact centre technology can be used to improve the student experience: streamlining administration, enhancing revenue-generating services and providing ‘burstable capacity’ during seasonal peaks and fundraising efforts,” said John Wood, sales and marketing director.
“C3’s Customer Engagement Platform offers advanced contact centre interaction management functionality, including sophisticated voice control, advanced self-service, proactive outbound communications, speech recognition, workforce management and multichannel support.
“The platform is entirely modular which allows each institution to design the right service mix for them. New applications can simply be added to the platform as new technology comes on stream, ensuring your investment with C3 is future-proofed in the long term.”
C3 will be at the UCISA 2014 annual conference, at the Brighton Centre from 26-28 March. Visit Stand 45 to find out more about our applications and the benefits of working with third party application providers throughout the IP migration.
With the cost of tuition fees at an all-time high, education has become a commodity. As a result, the relationship that students have with their respective institutions is changing and there is a demand from students for higher levels of “customer service”.
This new generation of students, who has grown up with SMS, email and social media, is used to interacting in real time with their friends and family, as well as the brands that they choose to buy products and services from. The HE institutions that will excel in this competitive environment are the ones who rapidly evolve their infrastructure to reflect the multichannel reality of communications.
C3 specialises in customer engagement platforms for the HE market. The C3 platform enables institutions to engage with customers across multiple channels, and deployments typically incorporate C3’s multichannel contact centre and IVR software. Complementary applications can easily be added to the platform e.g. speech recognition, call recording, secure billing.
The platform offers advanced contact centre interaction management functionality, including sophisticated voice control, advanced self-service, proactive outbound communications, speech recognition and, importantly, multichannel functionality to support the routing, queuing, tracking and reporting of all enquiries regardless of channel.
“Contact Centres within Higher Education are usually run on an informal basis,” said John Wood, Sales and Marketing Manager. “But there are still huge opportunities within departments at every institution where contact centre technology can be used to improve the student experience in terms of streamlining administration, enhancing revenue-generating services and providing ‘burstable capacity’ during seasonal peaks and fundraising efforts.”
C3 is attending UCISA 2014 (27-28 March, the Brighton Centre) – drop by Stand 45 for a demonstration of our Customer Engagement applications or email firstname.lastname@example.org to arrange a demo.
C3 is exhibiting at the annual UCISA Conference this month (Brighton Centre 26-28 March) where we will be demonstrating applications from our Customer Engagement suite of products.
C3’s core platform and associated applications are all infrastructure agnostic, supporting TDM and SIP simultaneously. This means that leading edge technology can be deployed on legacy infrastructure (extending the life of the PBX) and simply migrated across to the IP network, with no disruption to end user services.
Visitors to stand 45 will be able to see demonstrations of our core Higher Education package, which incorporates our multichannel contact centre, IVR tools and voice recognition dialler, as well as learn more about the benefits of working with third party suppliers during the IP migration.
C3 will be attending UCISA’s Converged and Telephony Services conference next week, in Sheffield.
The event is an opportunity for exhibitors and delegates to share their experience of the IP migration process and what can be done to make the transition from TDM to SIP as smooth as possible.
C3 will be discussing the benefits of a “best of breed” approach to IP migration, in a joint presentation with Gordon Ross, Head of Telecoms at the University of Cambridge.
“We are really looking forward to the Converged Networks conference,” said Steve Adams, Sales Manager at C3. “It’s been a long time since all the UK’s HE Telecom teams were under one roof, and the market has obviously changed considerably in that period.
“C3 is known for being a specialist telecommunications provider but we have broadened our development path in the last few years. Our products have much more of a multichannel focus to them, in order to support integrated 360 degree communication.”
With many traditional PBX systems reaching end of life within the next couple of years, the pressure is on institutions to future proof their communication infrastructure. The temptation is to go for one supplier, and the promise of simplified installation and ongoing management. However there can be challenges with this approach, which C3 will set out at the event.
Converged Networks and Telephony is a UCISA event. It takes place at Electric Works, Sheffield, on 29 January. For more information and to book a delegate place visit www.ucisa.ac.uk.
The University of Bristol has future proofed its communication infrastructure with the purchase of C3’s multichannel communication platform, Apcentia.
The Apcentia platform will initially connect via DPNSS, but is SIP ready ensuring that any technology investment is protected, regardless of changes to core infrastructure supplier, when the institution moves to IP voice.
Initially, the Bristol system will launch running C3 voicemail and its scripting tool (Fusion). Integrating to Google Mail, the platform is fully enabled to provide advanced messaging functionality and call recording.
The Apcentia platform is also fully extensible so that the team can scale the system; adding other multichannel functionality to suit evolving user requirements, whilst keeping control over associated costs.
It’s Christmas! Which means another Christmas video from C3.
Hopefully you recognise some faces – our directors, Wayne Starsmore and John Wood star alongside office manager Donna Sindle, production engineer Nick Ward and support engineer Bernie Mudd.
We hope you enjoy the video and have a fantastic Christmas and New Year!