Computer telephony specialist C3 has enhanced its popular multi-channel platform Contact with increased and improved reporting options.
The latest roll-out from the Cambridge-based company includes detailed metrics to ensure greater visibility of Interactive Voice Response (IVR) queuing and offers managers a better overview of customer queueing experiences.
The granular reporting allows for in-depth analysis of performance and behaviour and provides an opportunity to improve customer service and satisfaction.
Since its initial release, C3’s contact centre platform has proved popular with users in industries as diverse as higher education and virtual services.
Key to its success has been the ability to scale, starting with small deployments and growing to accommodate user demand.
Continue reading C3 upgrades Contact platform to help call centre clients improve customer service
COMPUTER telephony specialist C3 has reached another milestone as it helps the UK’s top universities join the internet call revolution which is gathering pace across the country.
The University of Bristol has joined the transition to multimedia communication over the internet thanks to C3’s expertise in providing a new easy-to-use, centralised system for 8,500 staff.
A key issue for delegates from the UK’s major universities and higher and further education colleges at last month’s Universities and Colleges Information Systems Association (UCISA) conference in Manchester, was the transition to new multi-channel Voice over Internet Protocol (VoiP) telephony, from traditional telephone systems.
Many higher education institutions are facing fresh technology challenges as they make the switch.
Continue reading C3 helps University of Bristol join internet call revolution
Thank you to everyone who visited our stand at last month’s UCISA 16 Conference in Manchester.
The event was well attended and the C3 stand saw considerable traffic with many interesting conversations with contacts old and new.
Out of our discussion one major theme emerged; the transition from TDM to SIP. By all accounts this is gathering momentum and offers considerable rewards for higher education institutions, however many universities and colleges are finding that this transition is taking longer than expected.
Continue reading UCISA 16 Discussions Dominated by Transition Challenges