The University of Bristol has future proofed its communication infrastructure with the purchase of C3’s multichannel communication platform, Apcentia.
The Apcentia platform will initially connect via DPNSS, but is SIP ready ensuring that any technology investment is protected, regardless of changes to core infrastructure supplier, when the institution moves to IP voice.
Initially, the Bristol system will launch running C3 voicemail and its scripting tool (Fusion). Integrating to Google Mail, the platform is fully enabled to provide advanced messaging functionality and call recording.
The Apcentia platform is also fully extensible so that the team can scale the system; adding other multichannel functionality to suit evolving user requirements, whilst keeping control over associated costs.