RJ Media, the company behind the hugely successful Psychic Sofa, is investing in a new multi-channel contact centre solution that will enable the business to be more flexible in its service delivery whilst increasing revenues through incremental billing.
RJ Media offers psychic and other live services via a number of channels and is always looking to improve the experience for customers; many of whom are long-term clients.
The new multi channel contact centre solution from C3 will help RJ Media to add value across its full range of services through easy payment options, greater web integration and improved E-wallet loyalty.
Fusion Contact supports PCI Compliant credit card billing modules for easy ‘tokenised’ payments and extended end-of-call billing. The system also incorporates C3’s Fusion Multi Channel IVR Toolkit, giving RJ Media the control to rapidly develop and deploy interactive voice response (IVR) services to meet changing market demands.
“We are all very excited to incorporate C3’s multi-channel contact centre into our current business model,” said Richard Sawyer, partner at RJ Media.
“ The advancements in C3’s software will allow us to progress with our goals and visions for the foreseeable future without any of the limitations we have previously experienced. The new software gives us the freedom and flexibility to develop existing services, bring new products to the marketplace and continue to leverage our competitive advantage throughout the RJ Media product spectrum.”
Shagufta Malik, General Manager RJ Media, added: “We operate in a very competitive market place and our customers put a premium on our agents’ expertise. The investment in Fusion Contact will enable us to differentiate our services, add value for our customers and simplify the related administration.”
RJ Media has worked with C3 for over a decade. Fusion Contact represents an update to the company’s existing C3 virtual contact centre solution that will provide the foundation for future growth through continued innovation.
The proliferation of unified communications has introduced a debate among decision-makers: should their company stay with a single supplier to meet their UC needs, or build a multi-vendor (best of breed) strategy?
The entry point into the unified communications discussion is usually tied to a migration to IP telephone, an IP PBX or a next-generation voicemail solution because for many companies legacy PBXs are reaching end-of-life and traditional voicemail solutions are in need of an update to some form of unified messaging.
Deploying IP Telephony can be a complex process and so a complete end-to-end unified communications solution can understandably seem appealing, with the promise of simplified deployment, single accountability, centralised management and lower costs.
Related: Unified Communications
Related: Unified Messaging
Related: Unified Communications on the Cloud
After almost a quarter of a century based at St John’s Innovation Park, in Cambridge, C3 is moving to new premises this week.
We are relocating to Stirling House (in Waterbeach, just outside Cambridge) – an ex-military base that has been re-purposed as a modern, multi-tenancy office building.
We are joining a number of other technology firms at Stirling House, including bespoke software specialist Qton Solutions and research laboratory Pathology Diagnostics.
All C3 contact numbers will remain the same and the Support line will be manned throughout the office move on Wednesday (15th May). However, email access may be patchy during the day. So, please give us a call on 01223 427700 if your enquiry is urgent.
We hope to see many of you at our new and improved premises – Stirling House, Denny End Road, Waterbeach, CB25 9QE.
Another demo of our powerful Fusion speech recognition application is available for anyone and everyone to try, demonstrating just how far voice rec technology has come along in the past five years.
This sophisticated service gives you access to a database of 10,000 names, including many with very similar speech sounds. All you need to do is choose a name from the list 10000 Names_VoiceRecDemo, call the service (01223 59291) and ask to speak to that person. The number is a test service and won’t actually put you through to anyone, but will repeat the name you stated back to you.
If the system hears two similar sounding names it will query who you asked to speak to ‘Did you say… <name1> or <name2>?’, magnifying the grammar and improving the accuracy of the call transfer.
The service is available on 01223 592921.
Our other speech recognition demo shows how the application can be deployed in a real life situation – in this case, reaching a department in a hospital.
Call 01223 592920 and ask to be put through to one of the following departments.
Anaesthetics; Paediatric; NeoNatal; Gastroenterology; Endocrinology
Urology; Audiology; Ophthalmology; Rheumatology
Dermatology; Oncology; Haematology; Cardiology;
Neurology; Endoscopy; Gynaecology; Obstetric; Gynaecology; Orthotics
Physiotherapy; Histopathology; Cytology; Orthopaedic
Related item: Voice DialerRelated item: Fusion IVR