A live demo of our Fusion Speech Recognition application is now available to test drive – just by calling 01223 592920.
The demo is based on the simple process of ordering a pizza, using a series of voice prompts. This demo should provide an insight into the accuracy and reliability of the application.
Fusion Speech Recognition builds on the flexibility and ease of use that our Fusion IVR editor is established for. With its simple ‘drag & drop’ deployment and granular functionality, it is incredibly easy to set up and manage reliable speech recognition navigation and directory look up within IVR services.
Customers wishing to use speech recognition functionality within IVR services simply drag and drop the node to the relevant point in their script, from where vocabulary parameters and dictionaries are easily set up and managed dynamically. The speech recognition node can also pick up data held as a remote text file.
Fusion’s Speech Recognition registers 99% accuracy against a 10,000 strong name directory. The solution automatically checks for ambiguity in a situation where there may be multiple word options that sound similar – ‘Did you say David Bell or David Fell?’ – ensuring accurate call transfer.
Please try Fusion Speech Recognition for yourself. There is the option to stay on the line at the end of the demo to leave your feedback on the application.
With telecoms management increasingly a Networks’ responsibility, computer telephony specialist C3 attended last month’s Networkshop41 to explain how we can make life a little easier.
Networkshop is an annual technical event hosted each year by a higher education organisation in the UK. Aimed at network managers and technical staff, the conference provides a forum for discussion on the latest technologies, bringing together expertise from all fields of networking.
With Networks and Telecoms departments frequently merging across the higher education sector, C3 attended Networkshop41 to meet many of those teams now managing the organisation’s telecoms.
“We have over two decades’ experience working with universities across the UK. But as the make-up of these teams evolves, we understand that we have to make ourselves more visible to new decision makers and demonstrate how C3 can make their lives easier,” said John Wood, Sales and Marketing Director C3.
“Networkshop was an opportunity for us to meet the Network teams that now have responsibility for telephony, or will do in the future.”
C3’s Apcentia platform offers a simple, intuitive and cost-effective IT solution for telecoms. The solution is core telephony-agnostic and supports TDM and SIP simultaneously, ensuring an entirely future-proof investment.
C3 has extensive experience of implementing our multi-media communication solutions across the higher education sector. The platform has been proven at a number of sites, including Cambridge University, Oxford University, London Metropolitan, University of Central Lancashire and Sheffield Hallam.
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