C3 is proud to announce that they have won a significant contract with the University of Cambridge.
C3 has supplied a SIP-enabled Apcentia platform, integrating into a Cisco CallManager solution spanning the University’s entire 18,000 telephone extensions.
The University already has one of the largest Cisco CallManager IP sites in the UK. Now Apcentia has been integrated, the University can run a broad range of complementary unified communications applications, from simple voice messaging to complex scripted applications.
C3’s Apcentia platform enables the University to automate its entire call handling and scripting functions, helping to streamline the large volume of incoming calls it receives each day. Using a simple interface and C3’s powerful development environment, call flow can be easily designed, managed and processed.
The platform’s open standards and APIs will help the University to reduce development costs by building its own applications. These can be integrated with any of its existing web based systems – from complex database integrated applications through to standard information based service, the University saving both time and money whilst effectively future proofing its investment.
“C3’s application platform approach will enable us to leverage our existing IP network to build out the types of services that will bring both cost and efficiency savings across the board,” said Gordon Ross, Head of Telecoms at Cambridge University.
“Due to the scale of our operations it has been imperative that we find the right partner with the resilience and scaleability to meet our unique demands. C3’s track record in working with organisations of our nature, plus its proven technology platforms make them the ideal partner to help us evolve and streamline our communications approach.”
Steve Adams, Sales Manager at C3, added: “With CallManager already in place, we’ve been able to develop a fully featured platform for Cambridge which will take its call scripting and handling to the next level, whilst providing the tools for deeper integration to existing software applications.”