Hosted telecommunications specialist Sundial Telecom is planning the re-launch of Call Manager, one of its flagship call handling products.
The company, based in Cambridge, plans to add additional functionality to the call answering service, which gives small businesses a single telephone number and reliable call forwarding/ auto attendant.
The decision to relaunch the platform is a direct result of the recent improvements Sundial Telecom has made to development time. With the help of C3’s Fusion IVR software, the company announced last month that it had halved time-to-market and would be considering a range of new projects as a result.
“Now we have Fusion in place we are able to drive forward the development of Call Manager and make changes to the platform that we may not have considered before,” explains Shane Carter, owner of Sundial Telecom.
“We want to make Call Manager more flexible and improve the configuration options available to our customers. With Fusion, we have the ability to make improvements, or develop entirely new call handling services, very quickly and effectively.”
Sundial Telecom has been using Fusion IVR for three months and has already reported a 50% reduction in development time. The team expects to improve that time as they become more accustomed with the program.