Fusion Contact <\/a>supports PCI Compliant credit card billing modules for easy \u2018tokenised\u2019 payments and extended end-of-call billing. The system also incorporates C3\u2019s Fusion Multi Channel IVR Toolkit, giving RJ Media the control to rapidly develop and deploy interactive voice response (IVR) services to meet changing market demands.<\/p>\n“We are all very excited to incorporate C3\u2019s multi-channel contact centre into our current business model,” said Richard Sawyer, partner at RJ Media.<\/p>\n
\u201c The advancements in C3\u2019s software will allow us to progress with our goals and visions for the foreseeable future without any of the limitations we have previously experienced. The new software gives us the freedom and flexibility to develop existing services, bring new products to the marketplace and continue to leverage our competitive advantage throughout the RJ Media product spectrum.\u201d<\/p>\n
Shagufta Malik, General Manager RJ Media, added: \u201cWe operate in a very competitive market place and our customers put a premium on our agents\u2019 expertise. The investment in Fusion Contact will enable us to differentiate our services, add value for our customers and simplify the related administration.\u201d<\/p>\n
RJ Media has worked with C3 for over a decade. Fusion Contact represents an update to the company\u2019s existing C3 virtual contact centre solution that will provide the foundation for future growth through continued innovation.<\/p>\n","protected":false},"excerpt":{"rendered":"
RJ Media, the company behind the hugely successful Psychic Sofa, is investing in a new multi-channel contact centre solution that will enable the business to be more flexible in its service delivery whilst increasing revenues through incremental billing. RJ Media offers psychic and other live services via a number of channels and is always looking … Continue reading RJ Media chooses C3\u2019s multi channel contact centre to enhance live service delivery<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[26],"tags":[],"yoast_head":"\nRJ Media chooses C3 - C3 Communications<\/title>\n<meta name=\"description\" content=\"The new multi channel contact centre solution from C3 will help RJ Media add value through easy payment options and greater web integration.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.c3.co.uk\/blog-cms\/2013\/05\/29\/rj-media-chooses-c3s-multichannel-contact-centre-to-enhance-live-service-delivery\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RJ Media chooses C3 - 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