C3 has once again been recognised for delivering outstanding customer service with a BenchmarQ Diamond Award from QMS International.<\/p>\n
C3 was given the award \u2013 the highest possible – following a recent independent customer survey that reported an Overall Satisfaction mark of 92%. This is the third year running that C3 has received a BenchmarQ Diamond Award.<\/p>\n
There were increases for each assessment area: Products & Services, Marketing and Staff Performance. The Overall Satisfaction score was up five per cent on last year.<\/p>\n
Typical client responses included:<\/p>\n
\u201cThe staff are all very good; helpful and polite. They try to sort out whatever problems you might be having and get you back working as soon as they can.\u201d University of Oxford.<\/strong><\/p>\n \u201cIt\u2019s very gratifying to note that they have continuity of staff. It\u2019s a bonus to deal with the same people long term.\u201d London Metropolitan University<\/strong>.<\/p>\n \u201cI find them to be very friendly.\u201d Sheffield Hallam University<\/strong><\/p>\n \u201cThey\u2019re just a brilliant bunch.\u201d Hospital Telephone Services Limited<\/strong><\/p>\n \u201cThey\u2019re very helpful and always do what we ask.\u201d BP Chemicals<\/strong><\/p>\n John Wood, Sales and Marketing Director C3, said: \u201cWe are really pleased with the latest feedback from BenchmarQ. There are always areas we can improve on, and we hope to see another increase in our score next year.<\/p>\n \u201cBut on the whole, our customers recognise that we are a friendly company to do business with and that our staff go out of their way to deliver excellent customer service.\u201d<\/p>\n The Independent Customer Satisfaction Survey was conducted by BenchmarQ which measures customer satisfaction and gathers honest and accurate feedback on our performance from customers.<\/p>\n BenchmarQ has been developed by QMS International plc, ISO9001 and ISO14001 assessors and accreditors.<\/p>\n","protected":false},"excerpt":{"rendered":" C3 has once again been recognised for delivering outstanding customer service with a BenchmarQ Diamond Award from QMS International. C3 was given the award \u2013 the highest possible – following a recent independent customer survey that reported an Overall Satisfaction mark of 92%. This is the third year running that C3 has received a BenchmarQ … Continue reading C3 recognised for outstanding customer service<\/span>