{"id":16247,"date":"2016-07-19T09:40:13","date_gmt":"2016-07-19T08:40:13","guid":{"rendered":"https:\/\/www.c3.co.uk\/blog\/?p=16247"},"modified":"2019-02-27T15:57:47","modified_gmt":"2019-02-27T15:57:47","slug":"the-power-of-human","status":"publish","type":"post","link":"https:\/\/www.c3.co.uk\/blog-cms\/2016\/07\/19\/the-power-of-human\/","title":{"rendered":"The Power of Human"},"content":{"rendered":"

Welcome to C3’s Industry Insight blog series inspired by articles and comment on the web.<\/h4>\n

In this blog, our Marketing Manager Natasha Rutterford\u00a0looks at the importance of a ‘human touch’ vs full automation.<\/h4>\n
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Automation, self-service and the power of technology have revolutionized the contact centre, however when it comes to resolving some issues you can’t beat a human touch.<\/p>\n

Often these situations are the most sensitive or demanding and you can be sure that if your organisation slips up here your clients won\u2019t forget it!<\/p>\n

It’s tempting to rely heavily on automated self-service in order to save costs; however it may be better for contact centre management to view humans and technology as allies in the fight for a better customer experience.<\/p>\n<\/div>\n

<\/p>\n

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“we tend to need someone who can take on the complex and emotive stuff that we can\u2019t do ourselves.”<\/p>\n<\/blockquote>\n

Read the original article Botman vs Superagent: Dawn of a new future contact centre?<\/em>here:\u00a0\"\"http:\/\/www.mycustomer.com\/service\/contact-centres\/botman-<\/a><\/p>\n<\/div>\n

\"istock_yogysic_superhero\"<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Welcome to C3’s Industry Insight blog series inspired by articles and comment on the web. In this blog, our Marketing Manager Natasha Rutterford\u00a0looks at the importance of a ‘human touch’ vs full automation. Automation, self-service and the power of technology have revolutionized the contact centre, however when it comes to resolving some issues you can’t … Continue reading The Power of Human<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[70],"tags":[72,56],"yoast_head":"\nThe Power of Human - C3 Communications<\/title>\n<meta name=\"description\" content=\"While automation and the power of technology have revolutionized the contact centre, when it comes to resolving issues, you can't beat a human touch.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.c3.co.uk\/blog-cms\/2016\/07\/19\/the-power-of-human\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Power of Human - 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