{"id":16179,"date":"2016-04-12T09:33:57","date_gmt":"2016-04-12T08:33:57","guid":{"rendered":"https:\/\/www.c3.co.uk\/blog\/?p=16179"},"modified":"2019-02-27T16:07:24","modified_gmt":"2019-02-27T16:07:24","slug":"c3-helps-bristol-university-join-internet-call-revolution","status":"publish","type":"post","link":"https:\/\/www.c3.co.uk\/blog-cms\/2016\/04\/12\/c3-helps-bristol-university-join-internet-call-revolution\/","title":{"rendered":"C3 helps University of Bristol join internet call revolution"},"content":{"rendered":"

COMPUTER telephony specialist C3 has reached another milestone as it helps the UK\u2019s top universities join the internet call revolution which is gathering pace across the country.
\nThe University of Bristol has joined the transition to multimedia communication over the internet thanks to C3\u2019s expertise in providing a new easy-to-use, centralised system for 8,500 staff.<\/h4>\n

A key issue for delegates from the UK\u2019s major universities and higher and further education colleges at last month\u2019s Universities and Colleges Information Systems Association (UCISA) conference in Manchester, was the transition to new multi-channel Voice over Internet Protocol (VoiP) telephony, from traditional telephone systems.
\nMany higher education institutions are facing fresh technology challenges as they make the switch.<\/p>\n

\"full-colour-png\"<\/a><\/p>\n

With 25 years\u2019 experience as a leading technology-agnostic telephony specialist, C3 is working with a number of universities, including Oxford and Cambridge, to help them make the transition with minimal disruption.
\nC3 Director John Wood said: \u201cA lot of people working in academia are finding the switch to newer integrated systems which are internet-based challenging.
\n\u201cSome were frustrated at delays, others were worried about supporting outdated systems that don’t deliver the required functionality while updating to new networks.
\n\u201cThe older technology was a great innovation and served well for three decades.
\n\u201cBut there\u2019s no doubt the new multi-channel internet solutions offer fantastic opportunities for universities and higher education that can be deployed now. A lot of the issues can be dealt with easily and at pace of change everyone is comfortable with.\u201d<\/p>\n

The newer systems allow universities to improve efficiencies in all internal & external communications, including multi-channel helpdesks, student acquisition, retention and fundraising.
\nThis involves switching from old industry standard Time Division Multiplexing (TDM) telephone systems which carry voice calls over dedicated cabling, to new Session Initiation Protocol (SIP) controlled delivery, which delivers voice calls as data across the web as part of a multi-channel solution which offers calls, SMS, email and instant messaging.
\nC3\u2019s Fusion platform delivers voice messages to University of Bristol staff with integrated mailboxes, and offers a popular user web interface function to retrieve and manage calls and messages.
\nThe service also provides integrated call recording.\u2028 It will also be rolled out\u00a0 to the IT department\u2019s helpdesk service.
\nKevin Thomas, University of Bristol, Telecommunications manager said: \u201cWe are very happy with C3. The reliability is ace and they are a pleasure to deal with. Nothing is too much trouble.\u201d
\nC3 and the University of Bristol are also examining the use of PCI DSS (Payment Card Industry Data Security Standard) compliant technology to boost fundraising and donations from alumni.
\nC3 has also supplied University of Bristol spin-off Langford Veterinary Services with a technology upgrade to improve the efficiency of their response to calls to their state of the art Equine Centre.
\nThis vital hotline offers access to specialist care for horse owners from all over the South West.
\nThe system allows staff to monitor calls and hot desk, with automated reports and wallboard statistics, allowing more efficient deployment of staff.
\nA key feature of the Contact and Fusion platform, is that it is flexible, scalable and can be customised.<\/p>\n

\"langford<\/a>
\nC3\u2019s John Wood added: \u201cC3’s Fusion platform was designed to be the easiest and most flexible GUI to allow organisations to customise it to suit their needs and support their organisation’s culture.
\n“It extends to voice recognition for user portals and allows them to develop and deploy interactive voice response services and respond much more quickly to market demands than their competitors.
\n“The key for us are solutions that are core network agnostic.
\n“Flexibility is also key when it comes to costs, which are much lower than rival systems. Fusion and our Contact platform can support voice only systems or be extended to run seamlessly with multiple communication channels.
\n“C3 promotes a flexible approach to the functionality, so clients to only pay for what they use, with a one-off fee, and without recurring licences or long-term billing.\u2028”
\nWe have previously worked with the University of Bristol on their Veterinary school call centre where our innovative Contact platform has been successfully deployed and we look forward to building on our successful partnership in the future as the system is extended to the IT helpdesk.
\n\u201cThis extends our university customer base which includes Cambridge and Oxford universities.\u201d
\nThe University of Bristol\u2019s Graham Moss, praised the scripting features and added: \u201cC3 Fusion gives us the ability to configure Interactive Scripts for various departments within the University, with an intuitive and user friendly web interface.\u2028\u201cThe system allows the script to be tested prior to go live and ad hoc changes to be made to the scripts which do not effect the live service.
\n“The text to speak function allows scripts to be demonstrated to the user before go live, then real people voices recorded over these quickly and efficiently. It is a solid product, user-friendly, reliable and, when needed, the support team are quick to respond, with a can-do attitude.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

COMPUTER telephony specialist C3 has reached another milestone as it helps the UK\u2019s top universities join the internet call revolution which is gathering pace across the country. The University of Bristol has joined the transition to multimedia communication over the internet thanks to C3\u2019s expertise in providing a new easy-to-use, centralised system for 8,500 staff. … Continue reading C3 helps University of Bristol join internet call revolution<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[33,26],"tags":[63,56],"yoast_head":"\nC3 Helps University of Bristol Adopt Internet Calling - C3 Communications<\/title>\n<meta name=\"description\" content=\"The University of Bristol has joined the transition to multimedia communication over the internet thanks to C3\u2019s expertise.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.c3.co.uk\/blog-cms\/2016\/04\/12\/c3-helps-bristol-university-join-internet-call-revolution\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C3 Helps University of Bristol Adopt Internet Calling - 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