{"id":1303,"date":"2012-11-14T11:36:03","date_gmt":"2012-11-14T11:36:03","guid":{"rendered":"https:www.c3.co.uk\/?p=1303"},"modified":"2019-02-26T17:01:33","modified_gmt":"2019-02-26T17:01:33","slug":"enhanced-ivr-development-with-fusion-softwarerelease","status":"publish","type":"post","link":"https:\/\/www.c3.co.uk\/blog-cms\/2012\/11\/14\/enhanced-ivr-development-with-fusion-softwarerelease\/","title":{"rendered":"Enhanced IVR development with Fusion 1.5 software release"},"content":{"rendered":"

C3 has released the latest version of its intuitive\u00a0IVR software Fusion.<\/p>\n

The new release builds on the flexibility of development that Fusion is established for, with its granular functionality and simple \u2018drag & drop\u2019 deployment significantly improving time to market for new IVR services.<\/p>\n

This latest update sees Fusion maturing with a feature-rich \u2018call centre\u2019 application that transforms the most basic IVR service into a fully-functioning call centre, simply by dragging and dropping the node set to the relevant point in your script.<\/p>\n

Agents are able to log into the Fusion call centre from anywhere in the world, via a web or telephony interface, and live call statistics can then be viewed on Fusion\u2019s Queue Monitor. Here, you can see in real-time the number of calls connected, average wait time, total calls queued, maximum queue length, times queue full and queue exits.<\/p>\n

A new \u2018custom event\u2019 node allows you to dig into specific links in your call flow \u2013 simply linking it to the element of the call you\u2019re interested gives you access to all associated post-call statistics. Fusion also provides system usage reports and, depending on the parameters you set, will trigger alerts so you can be proactive in your call centre management.<\/p>\n

Since its release last year Fusion has proved its credentials at a number of corporate sites.<\/p>\n

This powerful platform has helped numerous businesses significantly cut the development time\/cost typically associated with creating new IVR services, allowing much more scope for development. Sundial Telecom and Oxford University are just two of the organisations seeing the benefits of Fusion.<\/p>\n

Find out how your business can save time and money with Fusion. Get in touch today.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

C3 has released the latest version of its intuitive\u00a0IVR software Fusion. The new release builds on the flexibility of development that Fusion is established for, with its granular functionality and simple \u2018drag & drop\u2019 deployment significantly improving time to market for new IVR services. This latest update sees Fusion maturing with a feature-rich \u2018call centre\u2019 … Continue reading Enhanced IVR development with Fusion 1.5 software release<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[24],"tags":[],"yoast_head":"\nEnhanced IVR development with Fusion 1.5 software release<\/title>\n<meta name=\"description\" content=\"C3 has released the latest version Fusion - a IVR software platform that enables businesses to slash the development time associated IVR service creation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.c3.co.uk\/blog-cms\/2012\/11\/14\/enhanced-ivr-development-with-fusion-softwarerelease\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Enhanced IVR development with Fusion 1.5 software release\" \/>\n<meta property=\"og:description\" content=\"C3 has released the latest version Fusion - 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