C3 helps University of Bristol join internet call revolution

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COMPUTER telephony specialist C3 has reached another milestone as it helps the UK’s top universities join the internet call revolution which is gathering pace across the country.
The University of Bristol has joined the transition to multimedia communication over the internet thanks to C3’s expertise in providing a new easy-to-use, centralised system for 8,500 staff.

A key issue for delegates from the UK’s major universities and higher and further education colleges at last month’s Universities and Colleges Information Systems Association (UCISA) conference in Manchester, was the transition to new multi-channel Voice over Internet Protocol (VoiP) telephony, from traditional telephone systems.
Many higher education institutions are facing fresh technology challenges as they make the switch.

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UCISA 16 Discussions Dominated by Transition Challenges

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Thank you to everyone who visited our stand at last month’s UCISA 16 Conference in Manchester.

The event was well attended and the C3 stand saw considerable traffic with many interesting conversations with contacts old and new.

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Out of our discussion one major theme emerged; the transition from TDM to SIP. By all accounts this is gathering momentum and offers considerable rewards for higher education institutions, however many universities and colleges are finding that this transition is taking longer than expected.

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Secure telephone specialist C3 upgrades vital prison platform

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Cambridge computer telephony specialist C3 has completed a full upgrade of a secure prison phone system which allows inmates to talk to their family on the outside.
The platform, used in some of the UK’s highest profile prisons and secure hospitals, has been enhanced and given a complete technology refresh at Isle of Man Prison.

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Inbound-Only Contact Centres; A Customer Service Roadblock

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Recently whilst browsing Twitter I came across a conversation between a leading international bank and a client.

The customer had an urgent issue and had tried to contact the bank’s call centre but was unable to get through. They then took to Twitter, asking for help and a call back from the company.

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