C3 will be attending the 48th World Telemedia event, which takes place in Marbella, Spain, next month (17-19 October).
World Telemedia showcases the solutions, strategies, applications and technologies that connect consumers to media, content and billing they want.
C3 will be talking to fellow attendees about Fusion, and its various applications, as well as network messaging, conferencing, and Tier 1 PCI Compliant payment solutions.
We hope to see you there!
C3 is attending the Call Centre and Customer Management Expo 2012, which is taking place 2-3 October at the London Olympia.
C3 will be using the exhibition to showcase Fusion IVR and its range of PCI DSS payment solutions.
Please come and visit us on stand NHF41.
Fore more information about the Call Centre and Customer Management Expo, please visit www.callcentre.co.uk
C3 is looking to establish a reseller network for its mobile-based lone worker safety system, Lookout Call.
The company is already working with Momote, the business behind the mobile workforce management solution, MyMobileWorkers. Following the initial success of this partnership, C3 is now seeking further distribution partners to either sell Lookout Call as a value added service or integrate it with existing products.
“Lone worker safety touches almost every business in the UK, so the market for a product like Lookout Call is huge,” said Brian Caddy, Lookout Call sales manager.
“We know that the demand is there, and we see a reseller network as the best and most customer friendly way of taking Lookout Call to new sectors.
“The product itself is flexible and can be adapted to fit in with existing product lines. So, at this stage, we are keen to hear from any company that sees the potential for a lone worker safety system for their existing customer base.”
Lookout Call is a mobile-based lone worker safety system that is currently used by more than 18,000 lone workers across the UK. The system is popular with a wide range of organisations, including charities, NHS trusts and local councils.
C3 has today released version 1.4.0 of its intuitive call handling software Fusion IVR.
The latest release of this powerful code generation tool includes a comprehensive debugging application that functions entirely over the internet, via the user’s Fusion interface.
To debug a call flow, the user simply opens the ‘Debug Session’ and calls the number.
Fusion automatically shows an isolated view of that call and highlights each element of the script as it plays, with a snapshot of the associated code. The user has the capability to control the debugging session, and is able pause the script, jump to specific nodes in the call flow, or add in a call-break to stop the script at a certain point.
Developers will recognise the incredible time saving potential of this debugging application; allowing them to view each stage of the call in play, rather than trawling through irrelevant code to find and debug their scripts.
The release of Fusion IVR 1.4 call handling software also sees the introduction of a Call Record manager – a call-back request button that allows users to record the voice prompts for their script over the phone. This was a popular feature in Narrator, C3’s previous call platform.
Find out how your business can save time and money with Fusion IVR. Get in touch now.
Hosted telecommunications business Sundial Telecom has slashed time to market by up to 50%, and plans to take on a range of new projects as a result.
The company, based in Cambridge, attributes this significant improvement in development time to Fusion – an intuitive IVR software development tool from C3 that uses a drag and drop graphical interface to develop and deploy interactive voice response services.
Fusion IVR software makes setting up and deploying new call services easy. The platform can be used by anyone – no specialist knowledge of programming language is required.
Sundial Telecom owner, Shane Carter, agrees that Fusion is very simple to use, meaning that developers can be trained quickly to use the software, and the company is able to work on more “speculative” projects.
“New call services are often ‘of the moment’ so developing that service quickly is obviously extremely important to our clients,” says Shane. “In the three months we have been using the Fusion IVR software, it has helped us cut development time by between 35-50%, dependent on the application, which we have been very impressed by.”
He adds: “We expect that, as we develop our own custom features and become more accustomed with the program, that we will be able to improve on that time even further.”
Shane explains that Fusion has given his development team the confidence to part-launch new call services, because making any subsequent coding changes to the call flow is so easy. This means that Sundial Telecom’s commercial clients gain a competitive advantage by rapidly launching their products to market before potential competitors.
Sundial Telecom is using Fusion to develop a range of hosted call services for its clients.
The company has recently completed a betting tips service for Ian Bailey Racing, and is currently in the process of developing a call based marketing dialler for a UK based Property Development Company. More broadly, Shane sees “huge potential” for Fusion in developing inbound call recording services for Sundial Telecom’s corporate clients.
“We have a number of exciting projects in development and we see Fusion as essential to that process.”
See how Fusion IVR can help you business to cut costs and reduce time to market. Get in touch now.
Following an assessment by an independent body, QMS, Quality Management Systems, C3 is pleased to announce it has been awarded ISO 14001 certification.
Only one percent of businesses in the UK have been successful in obtaining ISO 14001 certification to date. This prestigious award is supported by Government and is recognized in over 150 countries world-wide.
Says John Wood: “We are delighted with the result. We have always been very proud of the products and services we offer our clients and the way we conduct our business with regard to environmental matters. We make every effort to ensure we supply eco-friendly solutions that will help our customers reduce their carbon footprint. Our efforts have finally been recognized by independent experts who are used to judging ISO standards on a daily basis in a wide variety of trades and industries.
For the third year running we’ve also been given an award by BenchmarQ for providing excellent quality of service and customer care to our customers, so to be granted ISO 14001 certification as well is a real honour.”
Peter Gamble, who undertook the assessment for QMS Quality Management Systems, paid particular tribute to “the investment in people and training that enables C3 to provide an efficient and environmentally friendly service to its customers.”