Category Archives: Company News

C3 builds on Channel Islands success to take network messaging global

Company News, Networks

C3 is building momentum behind its powerful network messaging platform following recent installations at Cable & Wireless and Manx Telecom, both based in the Channel Islands.

The Cambridge-based company, which has over 20 years’ experience in developing advanced multi-channel communication products, is concentrating on rolling out its enterprise messaging solution to other carriers and MVNOs.

Alongside the delivery of superior voice messaging services, C3’s network messaging platform makes it easy to develop and deploy additional revenue-generating applications that differentiate service providers.

Value added services, such as speaking clock, personal numbering, PCI compliant automated payment methods or multiple conferencing, improve the customer experience, reduce churn, and extend the ‘long tail’ revenue from voice services.

The network messaging platform enables businesses to roll out a broad range of highly personalised messaging services to their subscribers – which they are able to manage via a user-friendly web interface.

Enabling customers to personalise and manage their messaging services has seen one C3 customer increase voice mail usage by 50% in just five months.

“Current voice messaging solutions can be inflexible and often have restrictive user and application licenses, meaning they are unable to be used for incremental revenue-generating applications,” said John Wood, sales and marketing director C3.

“C3’s network messaging platform is a cost-effective and future proof solution that enables companies to provide fully-featured voicemail, and easily deploy additional applications on an incremental basis.

“Our broad application portfolio has helped our network messaging customers generate significant increases in revenue, and we see huge potential for the network messaging solution going forwards.”

Enhanced IVR development with Fusion 1.5 software release

Company News

C3 has released the latest version of its intuitive IVR software Fusion.

The new release builds on the flexibility of development that Fusion is established for, with its granular functionality and simple ‘drag & drop’ deployment significantly improving time to market for new IVR services.

This latest update sees Fusion maturing with a feature-rich ‘call centre’ application that transforms the most basic IVR service into a fully-functioning call centre, simply by dragging and dropping the node set to the relevant point in your script.

Agents are able to log into the Fusion call centre from anywhere in the world, via a web or telephony interface, and live call statistics can then be viewed on Fusion’s Queue Monitor. Here, you can see in real-time the number of calls connected, average wait time, total calls queued, maximum queue length, times queue full and queue exits.

A new ‘custom event’ node allows you to dig into specific links in your call flow – simply linking it to the element of the call you’re interested gives you access to all associated post-call statistics. Fusion also provides system usage reports and, depending on the parameters you set, will trigger alerts so you can be proactive in your call centre management.

Since its release last year Fusion has proved its credentials at a number of corporate sites.

This powerful platform has helped numerous businesses significantly cut the development time/cost typically associated with creating new IVR services, allowing much more scope for development. Sundial Telecom and Oxford University are just two of the organisations seeing the benefits of Fusion.

Find out how your business can save time and money with Fusion. Get in touch today.

Oxford University extends investment in C3 platform

Case Study, Company News

Oxford University has added C3’s Conferencing application to its existing C3 Unified Communications system, as it undergoes a complete tech refresh with the company.

The university has invested in its relationship with C3 to ensure it continues to provide best-of-breed telephony services that meet the needs of all stakeholders.

Alongside the tech refresh of its existing C3 platform, the university has purchased C3’s conferencing solution, which is currently being tested with individual user groups.

The conferencing platform enables users to host secure conferences (where collaborators often share confidential bleeding-edge research) and store the call recordings safely within the university. With access to the C3 Conferencing API, university departments can also host Oxford University own-branded conferences with external stakeholders.

“C3’s Conferencing platform allows us to offer flexible and cost-effective conference services to our users across the university,” said Alan Hillyer, Head of Telecoms at Oxford University. “The solution is feature-rich, intuitive and configurable to suit our requirements.

“Now we have conferencing on site, it also means we can fully control the quality of the call – something we unable to do when it was hosted.”

The Telecoms team has also invested in C3’s Fusion software – an intuitive IVR Toolkit that enables users to build and deploy new IVR services within minutes, and make changes to existing services quickly and easily.

“Fusion gives us much more scope to develop specific services to meet the needs of individual colleges and departments, as well as amending those services within a much reduced time frame,” explained Alan.

Idox invests in bespoke IVR solution from computer telephony specialist C3

Case Study, Company News

Idox plc, a leading information management solutions provider, has chosen C3 as its computer telephony technology partner.

Idox offers a comprehensive Interactive Voice Response (IVR) service that manages voter registration on behalf of 42 local authorities nationwide. At present, more than 4 million voters access the electoral registration via IVR using popular communication channels, such as telephone, the internet and SMS.

A significant number of voters confirm their details via telephone, and Idox has invested in an IVR system from C3 to support this popular service.

The new IVR system, which now runs entirely over SIP, has been fully customised to meet Idox’ requirements and has been integrated into the company’s database to ensure that all voter updates are recorded live.

The system has been developed using C3’s Fusion software so other applications can easily be written and added to the system, future-proofing Idox’ investment.

“We are very impressed with C3 and are confident in their ability to deliver the service that we require within the scheduled time frame,” said Glen Norman, Idox e-Elections Product Manager.

“Investing in C3’s Fusion software gives Idox the flexibility to expand its services when required. For example, we can now create new call services for elections and other markets.”

For information about Idox visit www.idoxgroup.com.

Meet C3 at World Telemedia, Marbella, 17-19 October

Company News, Events

C3 will be attending the 48th World Telemedia event, which takes place in Marbella, Spain, next month (17-19 October).

World Telemedia showcases the solutions, strategies, applications and technologies that connect consumers to media, content and billing they want.

C3 will be talking to fellow attendees about Fusion, and its various applications, as well as network messaging, conferencing, and Tier 1 PCI Compliant payment solutions.

We hope to see you there!