C3’s multichannel contact centre solution, Contact PCI, proved a big hit at Call Centre Expo 2013 (2-3 October).

Visitors to the stand were impressed with the application, which enables companies to integrate inbound and outbound communication across multiple channels for easy control and 360-degree visibility of customer interactions.

A number of other stands were also showing multichannel contact centres, but Contact PCI is equally focused on outbound campaign management. This enables companies to “close the loop” with sophisticated reports that show the relationship between your outbound campaigns and your inbound enquiries, across every channel.

We played this video on the stand. It explains a little bit more about what Contact is about. For more information please email sales@c3.co.uk.