Unified Communications
C3’s unified communications platform allows you to deploy effective internal unified messaging, while simultaneously providing many other self-service applications, such as information hotlines or automated payment services for your customers. It is multi-channel and supports TDM, 3G, VoIP, SMS and SIP (in audio and video formats) from one core infrastructure. It can be connected to traditional networks, as well as the more recent IP networks simultaneously, allowing you to make a smooth transition to IP telephony.
Our unified communications solution will allow your users to access their messages by different means - by landline, mobile phone, secure web interface or iPhone application - and pick up their messages in whatever format they choose.
Our unified communications system also includes a call recording facility, which may be used for staff training, for reference or as evidence in the event of disputes.
Our unified communications solution is:
Scaleable
Making it suitable for for small companies and large organisations alike. It can be easily expanded as your business grows. Our unified communications platforms allow businesses to make the most of available resources, reduce overheads, help reduce your carbon footprint, improve customer service and overall efficiency.
Transparent
Our unified communications platform runs under Windows and integrates seamlessly with Microsoft Exchange and other Intranet applications. It is compatible with many third party technologies such as internal directories, Instant Messaging software, automated payment systems and web-based applications.
Multi-modal
Allowing you to retrieve messages via fixed line phones, mobile phones, Internet softphones, SMS and via email.
Web-enabled
Our unified communications platform comprises a secure web interface so you can easily pick up your messages or make configuration changes to your mailbox.
Other features:
Unified messaging
Our unified communications platform comprises a sophisticated unified messaging module that can be accessed via the telephone or a secure web-based interface. This allows your employees to manage and receive their messages in what ever format they choose, or modify other configurations that sit behind existing Intranet solutions.
Bespoke software
Our unified messaging and “self service” applications are developed using our own programming software. Applications may be developed by customers themselves or by C3 on their behalf.
C3's Narrator, comprises an easy to use GUI, so you can quickly schedule or modify straightforward applications such as information hot lines, automated attendants, call queuing and voice capture facilities.
4Voice, our unique programming language, is used by your programmers to schedule more complex call routing applications. It also comprises IVR and video scripting tools for writing bespoke self-service applications.
Our unified communications software includes accurate analytical and reporting capabilities, allowing you to produce many different standard and bespoke reports.
It also comprises robust databases that have the capacity to store and record the details of all communications. Recordings are archived as WAV files and are easily accessible if they are needed.
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