The proliferation of unified communications has introduced a debate among decision-makers: should their company stay with a single supplier to meet their UC needs, or build a multi-vendor (best of breed) strategy?

The entry point into the unified communications discussion is usually tied to a migration to IP telephone, an IP PBX or a next-generation voicemail solution because for many companies legacy PBXs are reaching end-of-life and traditional voicemail solutions are in need of an update to some form of unified messaging.

Deploying IP Telephony can be a complex process and so a complete end-to-end unified communications solution can understandably seem appealing, with the promise of simplified deployment, single accountability, centralised management and lower costs.

unified communications infographic

 

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