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Speech Recognition

Speech recognition is a technology used to enhance many traditional IVR services. Under certain circumstances, when using a mobile phone, for example, people often prefer speaking the answers to a series of automated voice prompts rather than pressing buttons on their keypads, as it is much more convenient to do so. Speech recognition is used for a variety of different services including: booking cinema or theatre tickets, placing orders, acquire travel information such as train times, replace or getting weather updates.

C3’s IVR and speech recognition software can be used to automate many routine enquiries that would otherwise take up valuable agent time. Until recently speech recognition based services have not been viable for smaller organizations due to cost, but advances in the technology have meant it is now available to SME’s and large corporates alike. Our speech recognition technology is affordable, easy to implement and will compliment many existing IVR services.

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