Testimonials

“Our staff certainly feel safer with the new system – although in some areas mobile phone coverage is not totally 100% we ensure the workers are trained to adapt their visit time data input while in such an area and we also explain how the system can also be used in conjunction with land lines.” County Durham PCT

“LookOut call is flexible enough to be deployed by many different departments across the Council.  Users simply leave a message that is relevant to their particular group such as …walking around XXX school building clock wise”, or visiting John Smith at 1 The High Street. We are very pleased with how lookout call works; we gave our staff a great deal of support and training during the implementation process. Lookout call gives them confidence, knowing that an alarm will be raised if an incident occurs”. Suffolk County Council

“The safety and well being of our staff is important to us and we were really pleased that Lookout call was able to provide an affordable option. Royal Mencap Society

 “LookOut call is a very cost effective solution for non- profit organisation like ours. The overall costs of using a system like this are minimal compared to the potential business costs of doing nothing.  We received a great deal of support during the pilot period and any issues we had or have are dealt with very quickly.” Julian Housing Association

“After evaluating several schemes we decided to pilot LookOut call. It is simple to use and integrates well into our existing incident reporting system”. Cheltenham Borough Homes

“The system has proved to be a perfect solution for our current needs, both in terms of ease of use and cost.  We are particularly impressed by the fact that we can use our existing handsets without modification to access the system. Anglian Water

 “ Our outreach team have to travel to some of London’s poorest suburbs so they were really pleased that our policy on lone working was revised. It is now compulsory for all outreach staff to use the system if they are visiting a client. LookOut call is excellent value for money and I was ready to place an order as soon as I had seen a demonstration.” Scotscare

 “We are a very small organisation and I was concerned we would not receive the same level of support from LookOut call as larger organisations. However, has not been the case at all .If we have a query, someone from LookOut call is always available to speak to us.”. Cambridge Cyrenians

In the beginning staff were very concerned that LookOut call would be like “Big Brother”, but their concerns were short lived because the system only stores details of the last visit made and this information is only used if an alarm is raised”. LookOut call also boosts staff confidence; they know there is a back up procedure in place should things go wrong. Using LookOut call encourages staff to take their own personal safety more seriously”. Canterbury City Council

“The nature of outreach work means that our key workers are rarely in the same location for more than about fifteen minutes. LookOut call provides them with a very easy and discrete way to tell us where they are. All they have to do is press a button on their phone and give a brief description of where they are and how long they think they are going to be. When they move on, they just press the button again to update the system. LookOut call  is very unobtrusive, which is really important for us, as our success depends on us building relationships and trust with our clients”. CRI

“Our lone workers spend many hours at a time in very lonely locations and our primary concern is their safety. LookOut call works perfectly on our existing mobile phones. Our staff log onto the system the start of the day and keep us updated of their movements, which path they have taken, where they have parked their car and so forth, simply  by pressing a specific button on their phone, so if something happens to them, we can find them very quickly.”  enitial

“We use pool phones for our research teams and LookOut call developers were able to modify the system to accommodate this set-up. When researchers are updating LookOut call with their location details, they include their name and the car hire details in the message, along with other relevant information, so that if an alarm is raised we can identify and locate the researcher immediately and provide the necessary help and assistance” The Centre for research in Social Policy based at Loughborough University.