How it works

Lone workers use their mobile phone to provide regular spoken updates describing their latest location throughout the day. They also input the length of time their appointment will last. This causes a timed countdown to begin. The timed countdown is reset as lone workers update their status throughout the day.

If a countdown expires, the system phones the lone worker to check they are safe. If the lone worker fails to answer the call and enter their PIN, the system enters an alert mode.  When an alert is triggered the system calls nominated colleagues ( Responders ) and replays them the latest message left by the lone worker. Responders are prompted to confirm their intention to take appropriate action and requests they enter their PIN to confirm their identity. Should a Responder fail to enter their PIN, the system escalates the alert on to other Responders.

The system also features an Emergency Panic Alert facility. This enables the lone worker to instantly request assistance. No further action is required by the lone worker.

Why use LookOut Call?

• Lone workers cannot be overlooked
  The system automates the alert process. LookOut call never forgets to check lone workers are safe.
• Lone workers feel happier
  Lone workers using LookOut call feel more confident about working alone. This can have a positive effect in reducing lone worker turnover and sickness. Lone workers who feel better valued are likely to perform better.
• Health and safety regulations
  LookOut call helps an employer demonstrate their commitment to ensuring the safety of vulnerable lone working staff.
  Failure to convince courts that every effort has been made to minimise lone worker risks can have costly consequences. Health & Safety is a significant business concern. The Corporate Manslaughter Act and Health and Safety (Offences) Act also widens the scope of courts to penalise organisations when negligence has been proved.      
• Enhances Safety Training
  Using LookOut call cements the benefits of lone worker safety training. Before each appointment the lone worker is conducting a risk assessment prior to leaving a message on the system. When a lone worker decides to use the ‘Watch Me’ facility (see 'Special Features'), this highlights that extra caution may be required and helps the lone worker to be better prepared when entering a premises.