Finance

Banks, building societies and insurance companies use our IVR software to facilitate a whole variety of automated telephony services, ranging from the provision stocks and share updates via SMS, to full emergency response solutions.

Banks use our emergency response solutions to automatically mobilise emergency teams if there is a security alert. The same technology may also be used for ATM and IT failures, allowing banks to sort out the situation quickly.

Our IVR solutions also include call recording facilities. IVR call recordings have many uses; they are used in the event of a commercial dispute; they can be used as a strategic tool to analyse the performance of call centre staff, as well as identifying events during calls that indicate positive or negative customer experiences.

Our mass call handling platforms may be used in conjunction with other communications technologies such as speech recognition and text to speech, (TTS), allowing you to further enhance many automated information services.

Visit our client area to see how we've succesfully worked with many clients to acheive their goals.