Apcentia Interactive Voice Response - IVR
Interactive Voice Response, (IVR), is a term used to describe automated telephone information services. Users of these services respond to a series automated voice prompts using their telephone keypads to obtain the information they require. IVR is the most efficient and economical way for organisations to process large volumes of routine telephone enquiries.
Our Interactive voice response, (IVR), platforms support many different IVR applications, allowing you to deliver many different types of live and pre recorded interactive voice services to your customers. Call tariffs for these services may be “premium rate”, “national rate” or free, depending on the nature of the service being provided.
IVR information services provided by our customers
- Weather information services
- Sports information
- Interactive live chat
- Corporate information services
- Financial information services
- Store opening times
- Travel information
- Tarot services
- Hospital bedside services
Multiparty Conferencing
Our IVR platforms allow you run a full range of conferencing applications, from one to one conferences to very large, multiparty conferences. Our IVR call conferencing solutions allow your customers to listen and/or speak to selected participants in the conference.
Chat and Date Services
C3’s IVR technology allows you to run profitable 1-2-1 and multiparty chat services 24/7. Our Interactive Voice Response, (IVR), technology automates the whole process, eliminating the need for live operators to process the huge numbers of calls generated by interactive chat.
Click to Call
Our IVR platform includes a “click to call” facility which lets a user browsing a website click a button which will immediately connect their call to another party.
IVR Call Recordings
IVR call recordings are an invaluable tool for a wide range or organisations today. Banks and the emergency services record calls because they are required to do so by law.
Virtual Call Centres
Interactive Voice Response, (IVR), systems are being used to run more and more virtual call centre services. They enable you to support people working from home, or from other distributed locations, from a single point.
Speech Recognition
C3’s IVR and speech recognition software can be used to automate many routine enquiries that would otherwise take up valuable agent time.
Text to Speech
C3 works with leading technology companies to supply good quality text to speech solutions that are used by our customers to complement their existing IVR applications.
Our IVR platforms comprise sophisticated reporting capabilities that can generate accurate results to campaigns within minutes. Their robust databases have the capacity to store and record the details of all callers, so they can be traced if necessary. They supports pin verification and a variety of different billing mechanisms.
